What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
virgilio b.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2024
Great tool for communication and collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Simplicity and dependability of the tool
What is your favorite aspect of this product?
Easy to use and great for building channels
What do you dislike most about this product?
None as of the moment
What recommendations would you give to someone considering this product?
this is best for large companies
Pros
- Helps Innovate
- Effective Service
- Includes Product Enhancements
- Continually Improving Product
Deepak P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Effective team communication tool.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very fast in terms of message and document sharing. Very effective in video and audio conference calls.
What is your favorite aspect of this product?
Video and Audio calls in slack is very smooth.
What do you dislike most about this product?
No default AI search bot included in slack.
What recommendations would you give to someone considering this product?
This is a great product for team management and team communication. Different apps like calendar, polly etc can also be integrated with it which make this app very effective.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Brooke B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Easy to use, best in class
Likeliness to Recommend
What differentiates Slack from other similar products?
So easy to use, great for private and public channels
What is your favorite aspect of this product?
Ability to customize emojis, time out messages, create channels easily, and integrate with other productivity products
What do you dislike most about this product?
Hard to think of one here...perhaps the fact that if you are invited to join a private workspace, you can't start group chats (can only communicate in chats 1:1 or those that you're invited to)
What recommendations would you give to someone considering this product?
Encourage employees to set clear working hours and shut off notifications, otherwise it can be quite overwhelming
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features