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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Moises R.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I think what sets it apart is precisely that it is a fairly easy to use internal communication tool that does not require a lot of previous configuration, which is really useful for relatively small companies that need to keep all communication in one place.

What is your favorite aspect of this product?

One of the things I liked about Slack was its customizability in terms of background colors and organization of chat groups.

What do you dislike most about this product?

The only thing that I felt a little uncomfortable about working with Slack is that we were already working and had established a process with Zoho so moving everything and changing all those processes was not easy, but as for the use of the tool I did not feel that there was anything I did not like.

What recommendations would you give to someone considering this product?

I think one of the most important considerations before using Slack would be to check that indeed all its features comply with what one needs and requires, also since it integrates with many apps it would be wise to review

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack’s robust search functionality allows users to quickly find messages, files, and links across all channels. The ability to search within specific channels or direct messages makes it easier to retrieve relevant information when needed

What is your favorite aspect of this product?

Slack provides real-time messaging and notifications, making it easier for teams to collaborate quickly and effectively. Features like @mentions, threads, and reactions help streamline communication and keep everyone on the same page.

What do you dislike most about this product?

Providing onboarding and training for new users can help, but there’s still a period of adjustment that can be challenging.

What recommendations would you give to someone considering this product?

Educate your team on how to manage their notifications effectively to avoid overload and ensure they only receive relevant alerts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Client Friendly Policies

Cons

  • Less Caring

Surendar P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use and User friendly.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It's easy of use and blend of features and also cross platform support and user friendly and tech support makes it super app for chat and video services and document sharing as well.

What is your favorite aspect of this product?

Messaging and documents sharing service.

What do you dislike most about this product?

Nothing I am loving Truelly loving.

What recommendations would you give to someone considering this product?

Must use product and give it a try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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