What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Moises R.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
Easy to use
Likeliness to Recommend
What differentiates Slack from other similar products?
I think what sets it apart is precisely that it is a fairly easy to use internal communication tool that does not require a lot of previous configuration, which is really useful for relatively small companies that need to keep all communication in one place.
What is your favorite aspect of this product?
One of the things I liked about Slack was its customizability in terms of background colors and organization of chat groups.
What do you dislike most about this product?
The only thing that I felt a little uncomfortable about working with Slack is that we were already working and had established a process with Zoho so moving everything and changing all those processes was not easy, but as for the use of the tool I did not feel that there was anything I did not like.
What recommendations would you give to someone considering this product?
I think one of the most important considerations before using Slack would be to check that indeed all its features comply with what one needs and requires, also since it integrates with many apps it would be wise to review
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohammad A.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack’s robust search functionality allows users to quickly find messages, files, and links across all channels. The ability to search within specific channels or direct messages makes it easier to retrieve relevant information when needed
What is your favorite aspect of this product?
Slack provides real-time messaging and notifications, making it easier for teams to collaborate quickly and effectively. Features like @mentions, threads, and reactions help streamline communication and keep everyone on the same page.
What do you dislike most about this product?
Providing onboarding and training for new users can help, but there’s still a period of adjustment that can be challenging.
What recommendations would you give to someone considering this product?
Educate your team on how to manage their notifications effectively to avoid overload and ensure they only receive relevant alerts.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Client Friendly Policies
Cons
- Less Caring
Surendar P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Easy to use and User friendly.
Likeliness to Recommend
What differentiates Slack from other similar products?
It's easy of use and blend of features and also cross platform support and user friendly and tech support makes it super app for chat and video services and document sharing as well.
What is your favorite aspect of this product?
Messaging and documents sharing service.
What do you dislike most about this product?
Nothing I am loving Truelly loving.
What recommendations would you give to someone considering this product?
Must use product and give it a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing