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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anchal B.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use Fantastic Feature Easy to interact

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I like how easy it is to use Slack. Instant messages with team collaboration and integration with some third-party apps like GDrive, Google Calendar, etc.,

What is your favorite aspect of this product?

slack unites the team and and makes the communication and important task addres to everyone.

What do you dislike most about this product?

I have not seen any such feature so far in Slack.

What recommendations would you give to someone considering this product?

I love all the functions, and I easily jump on calls with teammates to fix issues and track conversations with the ability to reply in a thread.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prithvi R.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful Collaboration Tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out for its intuitive interface, extensive integration ecosystem, and strong focus on real-time communication. Its channel-based structure allows for organized conversations, and the ability to integrate with hundreds of apps and services makes it highly adaptable to various workflows. Slack’s attention to user experience, with features like customizable notifications, emoji reactions, and threaded conversations, also sets it apart from many competitors.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with other tools and services. Whether it's project management apps, file storage, or custom bots, the ability to connect Slack with virtually any service makes it a central hub for team communication and productivity.

What do you dislike most about this product?

The thing I dislike most about Slack is its sometimes overwhelming volume of notifications, especially in larger organizations or active channels. While Slack offers some customization for notifications, managing them effectively across multiple channels can be challenging, leading to potential information overload.

What recommendations would you give to someone considering this product?

If you're considering Slack, think about how it will fit into your current workflow and which integrations you’ll need. Take the time to set up channels and notifications thoughtfully to avoid overwhelming your team. It’s also worth considering the cost, especially for larger teams, as the pricing can add up quickly. Start with the free version to see if it meets your needs before committing to a paid plan.

Pros

  • Client Friendly Policies
  • Efficient Service
  • Effective Service
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Fair

Simran S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Effective and fun method to network with coworker.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is smartly intended for entrepreneurs, saving time.

What is your favorite aspect of this product?

Slack is great for team communication. absolutely love it!

What do you dislike most about this product?

No major downsites yet. slack is very user friendly.

What recommendations would you give to someone considering this product?

Slack helps me professionally organise meetings and team realtionships.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Most Popular Slack Comparisons

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