What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Simon M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack’s search function is powerful, allowing users to search across messages, files, and channels with filters for specific users, dates, or keywords. This helps in quickly finding past conversations or documents.
What is your favorite aspect of this product?
my favorite aspect of Slack is its seamless integration with various tools and services, which enhances workflow automation. The robust API allows for custom integrations, making it highly adaptable to different IT environments. Additionally, its intuitive interface simplifies team communication and collaboration across multiple channels.
What do you dislike most about this product?
While threads help organize discussions, they can be confusing to navigate, especially in busy channels. It’s easy to miss important replies or lose track of conversations happening within threads.
What recommendations would you give to someone considering this product?
Slack works well for both small teams and large organizations, but how you set it up will differ. For larger teams, consider how you’ll organize channels and manage communication to avoid chaos.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nadia S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Very helpful and keeps innovating
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very intuitive, easy to use. The new features (lists, automation) are very user friendly and intuitive and very helpful! Loved it!
What is your favorite aspect of this product?
Very easy to implement and to use. New members of the team are integrated right away. We use is daily and it is our main source of communication since we are mostly working remotely.
What do you dislike most about this product?
Before the new features were launched it missed a few features, but now it looks great!
What recommendations would you give to someone considering this product?
Go ahead. Very helpful on communication, task management, internal communication and more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
The Essential Instrument for Group Interaction.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service