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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The new generation of chat.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is one of the chat applications that I really like. I can say that IRC, which used to be a part of our lives, is adapted to the new generation. And it's beautiful as it is. Its popularity, tons of integration options, and what it offers in its free version do not stand out from its competitors.

What is your favorite aspect of this product?

The most important plus for me is, of course, the opportunities it offers free of charge. As it stands, it already does most of my work. However, it also offers higher-level packages in terms of scalability.

What do you dislike most about this product?

Slack is one of the rare apps that has nothing that I don't like or see as missing. In this respect, it is necessary to make up an excuse not to love him.

What recommendations would you give to someone considering this product?

If you want to chat with your team, share files, video chat, in short, communicate with your team, Slack is perfect for that.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Regina-Onica Y.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best communication software available in market.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Regardless of where we are or what we perform, Slack is our one workplace that links us to the tools and individuals we use every day. Slack offers real-time communication via calls and conversation, a comprehensive archive of all personal documents and discussions, and connections with an increasing number of practical bots and applications.

What is your favorite aspect of this product?

I enjoy using the many Slack forums for multiple departments, technical assistance, team, and personal chat, as well as sharing our team's accomplishments or assisting one another with access difficulties. The creative UI and user-friendly characteristics of Slack are its finest qualities. Slack makes it easy and somewhat enjoyable to swiftly connect with our colleagues. It has a lot of helpful capabilities and is absolutely simple, enjoyable, and straightforward to use.

What do you dislike most about this product?

On a few of the networks, when there are several channels with various teams, some of our employees become disoriented. They discover that it is confusing for them to know which station is for what. Sometimes the drop-down bars with the channel obscure the links, which truly irritates me. I would want a user interface that was easier to utilize.

What recommendations would you give to someone considering this product?

We would strongly advise anyone thinking about having a social event at work to establish restrictions on the number of selections allowed. It has shown to be extremely helpful in project management and communication with group members. Slack includes everything, from regular meetings to connection with outside apps for simple information sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Roman-Oko S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Our everyday used software for daily communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Now that we everyone is on the same page, we can finish our task. No matter what job we are playing, Slack has become a success for us. Teams readily accept it since it's simple to use, simple to establish, and offers a wide range of connectivity possibilities.

What is your favorite aspect of this product?

With Google Calendar, it is simple to set up, and on Meetings, attendees or the presenter may quickly underline the page's topics. Honestly, I appreciate having all of our business discussions in one location. We are thrilled to have such a wonderful little power drill. I appreciated the design, usefulness, and Slack is available for literally everything and everyone.

What do you dislike most about this product?

The talks that go missed, because either you run out of time inside the free plan but because there are thousands of chats going on, can be challenging. It might be challenging to look for and locate particular discussions or subjects. I also find it bothersome that when I create a group conversation, if I add a new person, all of the prior messages vanish.

What recommendations would you give to someone considering this product?

Slack is linked with every major software package we use, making it easier to manage our everyday tasks. It contains a large selection of emojis that lift the atmosphere. When somebody is showing their display, it also lets everyone scribble with a highlighter. This function is quite helpful.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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