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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack-Connect from anywhere

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the best application than its alternatives. Google Chat is built into Gmail, and you can chat with anyone who also has a Gmail account, whether that account is paid or free. You'll also be able to use Google Meet with Google Chat in order to conduct audio and video calls. Still it is not that good as Slack.

What is your favorite aspect of this product?

I love Slack because it's visually appealing (it looks pretty – how insulting to the intelligence of designers), its functional design is interesting and it helps facilitate the day to day life of working in design; you can easily share designs, mockups etc and get instant feedback from your co workers.

What do you dislike most about this product?

I don't dislike anything about Slack.File sharing, calls, clips and more are all built into Slack along with real-time messaging. So you can truly work together however you work best. Slack brings internal and external teams together across locations, time zones and working styles, instead of confining work to email's siloed communication.

What recommendations would you give to someone considering this product?

I recommend all to use this because the thing that keeps us connected the most is Slack. It’s a very immediate and straightforward method of communication, and really the only channel that people prefer and enjoy using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas W.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Communication Software in the Market!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack software is quite intuitive and efficiently provides the best services for communication through various mediums. This software provides the best integration and you will get premium threads plus messaging services. Slack enables the best reporting and scaling system. It offers multiple third-party plugins and organizes various channels.

What is your favorite aspect of this product?

When we talk about the team-based communication platform then, Slack is one of the emerging ones. This platform also enables the user to imply bots and contains multiple calling features to boost business collaborations.

What do you dislike most about this product?

This software doesn't provide a quality video conferencing service which is very disappointing. Moreover, there are limited numbers of people that can collaborate in a meeting. This software uses a decent amount of random-access memory. With that said, the tool is complex to understand by any user.

What recommendations would you give to someone considering this product?

It offers quick responses and enables the best backend settings. Therefore, you'll get instant notifications regarding threads which makes the tool more secure for use. Furthermore, you can get this one in an affordable range and many people are taking multiple benefits from it.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Fair

Ornella K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

It's ideal for keeping our remote team connected

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The Slack application is actually fantastic, and it allows my team to interact more quickly and effectively than Google Hangouts. Slack also makes it simple to start a video chat with a coworker or even a bigger group gathering, which has proven to be really beneficial. Slack is the app I use every day for team meetings and discussing business details.

What is your favorite aspect of this product?

Slack makes it easier to communicate with our team, organize department/project groups, and include clients. It helps us stay organized and communicate more effectively. File sharing, customer feedback, and document management are all aided by connecting Slack to Apps. I like being able to respond in the middle of a conversation. It creates a fantastic and easy-to-access record of all kinds of concerns and cooperation in a considerably more streamlined manner than email.

What do you dislike most about this product?

My major issue with Slack right now is that Slack Connect discussions are prioritized above-starred conversations at the top of the conversation list. Internal communication is more important to me, and not being able to prioritize talks with outside companies below those I've prioritized is inconvenient.

What recommendations would you give to someone considering this product?

Overall, a highly developed and feature-rich piece of software! I like that instead of providing everyone access to a document, I can simply post a link to it in a channel. I enjoy being able to send myself reminder texts. It's convenient for me to be able to call individuals through it. For private or secret data sharing, Direct Messages are still available.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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