What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Betti M.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Great product with many features to add
Likeliness to Recommend
What differentiates Slack from other similar products?
It has many features to be added like Officely or Spill.
What is your favorite aspect of this product?
All the different aspects of chatting. Direct, group or team messaging.
What do you dislike most about this product?
I haven't come across anything I disliked yet.
What recommendations would you give to someone considering this product?
Purchase it as quickly as they can. It boosts the morale within business and departments.
Pros
- Reliable
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Calli-Kim D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Interdepartmental Communication Tool.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is essential software for working. It's great for communicating and aligning with other companies both inside and externally. Slack is incredibly beneficial on a daily basis to organise and interact with your team thanks to its multiple integrations with Sheets, Pipedrive, Calendy, and other productivity applications.
What is your favorite aspect of this product?
It's quick, easy, and flexible to smoothly switch from public to private talks without losing the original thread. Slack's search feature is wonderful; it can be used to keep track of previously answered questions, saving everyone time. Slack can be used to communicate in a more real-time manner than email.
What do you dislike most about this product?
When I share the screen during the huddle, the green outline that appears while sharing the screen becomes fixed on the screen itself and will not disappear unless I restart the system. Even after reading all of the messages, it still displays a notification that there are unread mentions. I frequently can't see the profile picture.
What recommendations would you give to someone considering this product?
We rarely use email now that we utilise Slack because everything is real-time and documented. The most important conversation topics can be pinned. The way Slack is organised into channels is fantastic. Because each of them has a different theme. I appreciate being able to save rest so I can return to a topic or ping someone later. The most crucial feature of Slack is its mobile support.
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Saves Time
Susang R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Meetings done easy with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very fun to use and has plenty of latest features. All our team meetings have moved to slack. The integration with Google Calendar and other meeting tools is pretty awesome with Slack. Also the platform is available as a mobile app
What is your favorite aspect of this product?
Creating a slack huddle and have a team meeting is my favourite part of the product. Also, sharing the screen and drawing using pencil is quite cool
What do you dislike most about this product?
The only dislike for me would be the notifications. They don't come properly some times
What recommendations would you give to someone considering this product?
A definite must for any busines. Easy to implement and very easy to use and a very low cost
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features