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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Betti M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Great product with many features to add

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has many features to be added like Officely or Spill.

What is your favorite aspect of this product?

All the different aspects of chatting. Direct, group or team messaging.

What do you dislike most about this product?

I haven't come across anything I disliked yet.

What recommendations would you give to someone considering this product?

Purchase it as quickly as they can. It boosts the morale within business and departments.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Calli-Kim D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Interdepartmental Communication Tool.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is essential software for working. It's great for communicating and aligning with other companies both inside and externally. Slack is incredibly beneficial on a daily basis to organise and interact with your team thanks to its multiple integrations with Sheets, Pipedrive, Calendy, and other productivity applications.

What is your favorite aspect of this product?

It's quick, easy, and flexible to smoothly switch from public to private talks without losing the original thread. Slack's search feature is wonderful; it can be used to keep track of previously answered questions, saving everyone time. Slack can be used to communicate in a more real-time manner than email.

What do you dislike most about this product?

When I share the screen during the huddle, the green outline that appears while sharing the screen becomes fixed on the screen itself and will not disappear unless I restart the system. Even after reading all of the messages, it still displays a notification that there are unread mentions. I frequently can't see the profile picture.

What recommendations would you give to someone considering this product?

We rarely use email now that we utilise Slack because everything is real-time and documented. The most important conversation topics can be pinned. The way Slack is organised into channels is fantastic. Because each of them has a different theme. I appreciate being able to save rest so I can return to a topic or ping someone later. The most crucial feature of Slack is its mobile support.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Saves Time

Susang R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Meetings done easy with Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is very fun to use and has plenty of latest features. All our team meetings have moved to slack. The integration with Google Calendar and other meeting tools is pretty awesome with Slack. Also the platform is available as a mobile app

What is your favorite aspect of this product?

Creating a slack huddle and have a team meeting is my favourite part of the product. Also, sharing the screen and drawing using pencil is quite cool

What do you dislike most about this product?

The only dislike for me would be the notifications. They don't come properly some times

What recommendations would you give to someone considering this product?

A definite must for any busines. Easy to implement and very easy to use and a very low cost

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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