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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Chantel M.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Well-known and well-managed communication system

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Within our company, SLACK has greatly streamlined communication. Slack integrates with a variety of other applications, making it easy for our entire firm to use. It is valuable to all of our company teams, but it is especially beneficial to project management and sales teams for keeping everyone on the same page.

What is your favorite aspect of this product?

Its built-in Slack-bot application is really powerful and adorable and notifies us about messages on a variety of devices, including smartphones, PC, and others. SLACK constantly improves its functionality and adds new features to deliver seamless communication and collaborative workspaces, with more integrations on the way. Its attachment with HubSpot is one of my favorite features because it makes my work easier.

What do you dislike most about this product?

The prior message search option may be more comprehensive as well as the notification system might be better so we can better manage it. I Wish draughts would last longer, they usually vanish within a few minutes. I also had considerable trouble posting a photo without the dimensions being distorted.

What recommendations would you give to someone considering this product?

Unlike others, it is a professional yet interactive platform that will allow you to make your conversation with your customers and employees more stunning. If you think messages are too uninteresting for customers and employees, SLACK may be the solution for you. In addition to text, this system allows you to send GIFs and videos, making your conversations much more entertaining.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Claudio D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Ideally for remote workers

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

well we can integrate video calls with zoom

What is your favorite aspect of this product?

Is light weigh and simple and intuitive to use

What do you dislike most about this product?

Not much, I really like this software

What recommendations would you give to someone considering this product?

Its a good tool to centralized communications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack is a must for scaling start ups

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is good at what it needs to be, it regularly delights, and integrates with the major tools I use

What is your favorite aspect of this product?

Functionally - LOVE being able to connect Slack with outside orgs via Slack Connect. Also, waiting room music while alone in a Huddle. One of many ways the product stands out with "personality".

What do you dislike most about this product?

Would love to see more prompts around helping me organize my channels (IE. you use this a lot, consider pinning?)

What recommendations would you give to someone considering this product?

Unless you're a Microsoft shop getting Teams for free, go with Zoom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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