What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Chantel M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Well-known and well-managed communication system
Likeliness to Recommend
What differentiates Slack from other similar products?
Within our company, SLACK has greatly streamlined communication. Slack integrates with a variety of other applications, making it easy for our entire firm to use. It is valuable to all of our company teams, but it is especially beneficial to project management and sales teams for keeping everyone on the same page.
What is your favorite aspect of this product?
Its built-in Slack-bot application is really powerful and adorable and notifies us about messages on a variety of devices, including smartphones, PC, and others. SLACK constantly improves its functionality and adds new features to deliver seamless communication and collaborative workspaces, with more integrations on the way. Its attachment with HubSpot is one of my favorite features because it makes my work easier.
What do you dislike most about this product?
The prior message search option may be more comprehensive as well as the notification system might be better so we can better manage it. I Wish draughts would last longer, they usually vanish within a few minutes. I also had considerable trouble posting a photo without the dimensions being distorted.
What recommendations would you give to someone considering this product?
Unlike others, it is a professional yet interactive platform that will allow you to make your conversation with your customers and employees more stunning. If you think messages are too uninteresting for customers and employees, SLACK may be the solution for you. In addition to text, this system allows you to send GIFs and videos, making your conversations much more entertaining.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring
Claudio D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Ideally for remote workers
Likeliness to Recommend
What differentiates Slack from other similar products?
well we can integrate video calls with zoom
What is your favorite aspect of this product?
Is light weigh and simple and intuitive to use
What do you dislike most about this product?
Not much, I really like this software
What recommendations would you give to someone considering this product?
Its a good tool to centralized communications
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tanner W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Slack is a must for scaling start ups
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is good at what it needs to be, it regularly delights, and integrates with the major tools I use
What is your favorite aspect of this product?
Functionally - LOVE being able to connect Slack with outside orgs via Slack Connect. Also, waiting room music while alone in a Huddle. One of many ways the product stands out with "personality".
What do you dislike most about this product?
Would love to see more prompts around helping me organize my channels (IE. you use this a lot, consider pinning?)
What recommendations would you give to someone considering this product?
Unless you're a Microsoft shop getting Teams for free, go with Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing