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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ava T.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Work communication , on the move.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is accessible across any platform, through which I am able to surf the internet. This is very important to me , as it means that I can communicate and collaborate with Slack from a variety of devices. In a fast paced world, where the average professional is on the go, this is very critical.

What is your favorite aspect of this product?

Slack has moved my communication experience up a notch, by now allowing me to connect with collaborators who work in another company through Slack. The above has sure reduced the need for disorganized long email threads and ensured that official communication with fellow professionals, can now be done within the organized Slack environment.

What do you dislike most about this product?

Search functionality can be better effective, just as I can be provided with more customisation options ,as it relates to how and when I receive notifications on Slack.

What recommendations would you give to someone considering this product?

Slack is basically communication on the go. It does not matter whether I am at work or off work , communication simply happens.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kate M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Incredibly best features like real-time chatting

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It provides functionality and can be used in place of email, text messaging, and instant messaging. It synchronizes all data across its web, desktop, and mobile apps. This enables communication/collaboration on the go, literally anywhere and at any time.

What is your favorite aspect of this product?

Slack is an essential part of our project workflow and allows developers, project managers, and clients to communicate in a collaborative environment. I'm very pleased with my overall Slack experience, and it has all of the features we wish we had in communication software. We reduced the number of emails we exchanged after we started using Slack because we could always search for an old message within Slack.

What do you dislike most about this product?

The only thing I would change is that when I look at an attachment and choose to enlarge it, I have to maximize Slack's window to see it in full size. I'd like the attachment to enlarge beyond the size of Slack's window. Otherwise, it's the best tool and needs no more improvements.

What recommendations would you give to someone considering this product?

If you want to use Slack to do meetings and real-time chat it's perfectly made for you. As it is chat-based communication software so its video conferencing capabilities aren't as robust as other tools but you can integrate it with Zoom, BlueJeans, and other video systems if you need something more advanced.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Anna Rabeeca S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great communication tool!"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has the best user-friendly interface that is very easy and simple to use and does not require any particular training or knowledge to use rather it is very basic and easy to use. They have an innovative interface as well as simple and easy-to-use features that can be used by everyone. They enable us to communicate quickly with our colleagues and clients.

What is your favorite aspect of this product?

Slack is very easy to use and user-friendly as they have introduced several channels such as technical support, team, individual messaging, etc. It is very easy to communicate with our colleagues. If there is any sort of difficulty or problem they immediately help us and provide assistance through their support team.

What do you dislike most about this product?

While using Slack sometimes we miss the notifications about any event or meeting and we are not even aware of that. Their browse channel is not much comprehended efficiently and needs several improvements. Drafts are not saved for a longer time and are deleted or disappear soon.

What recommendations would you give to someone considering this product?

I would recommend Slack to those who want excellent collaboration with their colleagues and clients. They provide us with functions of web-based and app-based features.

Pros

  • Helps Innovate
  • Caring
  • Respectful
  • Reliable

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