What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Kelly Speers, Author and I.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
Solid product that connects the team
Likeliness to Recommend
What differentiates Slack from other similar products?
Slacks ability to tie into our various helpdesk platforms and report to us
What is your favorite aspect of this product?
the way it combines our tools to help report issues in our environment between teams
What do you dislike most about this product?
I don't have anything I don't like
What recommendations would you give to someone considering this product?
the cost makes it affordable to try it out, do a demo and see if it is a fit for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chiasa K.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
Great for team collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
The entire organization is using Slack. It is used to facilitate communication among all members of the organization, as well as between our developers, project managers, and clients. Slack provides manageable groups that can be used however they see fit, and even with a plethora of add-ons, we have yet to find a situation in which the tool performs below our expectations. We also use it to connect our monitoring platform to our clients' groups and first responders (We use Centron which is based on Nagios). The Slack administrator must be well-versed in the platform and/or its capabilities, as well as be eager to learn more about it.
What is your favorite aspect of this product?
Slack is recommended for integrating your business into a single chat tool. It's also very useful to integrate different Slack-using enterprises with the shared channel functionality. It is not appropriate to use Slack as a business ticketing tool (for instance, to request a service for the IT department). Communication among team members. Communication with clients. Please send memos. Ensuring that important messages were read. Polling. Slack is recommended for integrating your business into a single chat tool. It's also very useful to integrate different Slack-using enterprises with the shared channel functionality.
What do you dislike most about this product?
It is not appropriate to use Slack as a business ticketing tool, for instance, to request a service for the IT department. For non-admin users, deleting the entire message. At the moment, erasing a whole message simply crosses the words; we must replace the old message with something else. Favorites can be saved. Gifs from /Giphy, Including customized GIFs. It's not really suitable for teams working on code who are dispersed around the world. When working on multiple files in a single project, it becomes difficult to use Slack.We only had one issue in the entire two years where message syncing was not working for some users.
What recommendations would you give to someone considering this product?
I enjoy using the tool, and it's simple to integrate with other tools, which is critical for our business. There are also a plethora of add-ons that enhance or enhance the tool's functionality.I've yet to encounter a situation in which Slack should be able to resolve an issue but fails to do so. It is best suited for organizations with multiple teams that want to collaborate with one another. App notifications using Slack hooks are very simple, and I personally believe that app notifications on Slack are superior to email notifications because they are much less cluttered.They enlisted the help of their product team, and it took them two days
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christa R.
- Role: Operations
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Apr 2022
Communication tool for the team project.
Likeliness to Recommend
What differentiates Slack from other similar products?
I love the approach I can freely produce chat channels, these channels ins Slack facilitate us to speak one by one in every sector, each channel is formed from many participants from each work area. I prefer the economical notification system, it sends me notifications on my cell phone, email and on my Desktop App, once I am mentioned during a chat channel or once I’m receiving an on the spot message. I can freely share files through chat channels, with none limit.
What is your favorite aspect of this product?
We are using Slack for an extended time and it’s a convenient tool for team-based communication. We are able to build different channels for various comes within the same organization and may get an organized way of managing project teams and discussions. It’s loads of choices like reacting particular message and choice that makes the discussion additional interactive. We will additionally deploy bots to manage issues in our organization. Not solely this we can also do non-public messages to our teammates on slack which makes it even better. The most effective thing is that it also has audio and video call options that makes it a business-fri
What do you dislike most about this product?
The word search system isn’t that efficient. In every search, it only shows the foremost recent results, and it ignores the previous results, this can be a heavy downside since it limits the results that we can obtain.
What recommendations would you give to someone considering this product?
I would suggest this platform if you work on team projects and you wish for a strong resolution to manage your team chats in your organization.
Pros
- Reliable
- Unique Features
- Saves Time
- Respectful
Cons
- Slower Product Innovation
- Less Fair