What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Zee G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Slack + Jira + Google Docs = Perfect Combo
Likeliness to Recommend
What differentiates Slack from other similar products?
One of the features that made us consider Slack in the first place was easy integration with Jira that we use for our task tracking.
What is your favorite aspect of this product?
I think one of the best things is channels because it easily separates different topics and yet it takes a lot less space than groups in Skype (that we used prior to Slack). Also, that it has a separate thing for channels and a separate thing for direct messages is also convenient because you can navigate easily.
What do you dislike most about this product?
The fact that in the free version your older messages become hidden (until you get a paid plan) and sometimes that caused misunderstandings among the team members. However, Slack's benefits overweighted the price per user so we recently purchased a paid plan and everyone's on the same page again.
What recommendations would you give to someone considering this product?
Use the free version first and understand what are your needs and requirements for the product. Also, there is usually a free trial for different durations, so it allows you to get the taste of what premium is like and understand whether you need it or not. Chances are - like our company - you will end up getting a paid plan because Slack is GOOD. Or, you might just continue with the free plan and that'll be enough.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hadar Z.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Petar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Best UX of all messaging applications
Likeliness to Recommend
What differentiates Slack from other similar products?
Light years ahead of other messaging tools in terms of UX. Most innovative one as well.
What is your favorite aspect of this product?
Ease of use and stability.
What do you dislike most about this product?
Could have a better video conferencing features.
What recommendations would you give to someone considering this product?
Just try it
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Fair
Cons
- Less Generous