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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Zee G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack + Jira + Google Docs = Perfect Combo

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

One of the features that made us consider Slack in the first place was easy integration with Jira that we use for our task tracking.

What is your favorite aspect of this product?

I think one of the best things is channels because it easily separates different topics and yet it takes a lot less space than groups in Skype (that we used prior to Slack). Also, that it has a separate thing for channels and a separate thing for direct messages is also convenient because you can navigate easily.

What do you dislike most about this product?

The fact that in the free version your older messages become hidden (until you get a paid plan) and sometimes that caused misunderstandings among the team members. However, Slack's benefits overweighted the price per user so we recently purchased a paid plan and everyone's on the same page again.

What recommendations would you give to someone considering this product?

Use the free version first and understand what are your needs and requirements for the product. Also, there is usually a free trial for different durations, so it allows you to get the taste of what premium is like and understand whether you need it or not. Chances are - like our company - you will end up getting a paid plan because Slack is GOOD. Or, you might just continue with the free plan and that'll be enough.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hadar Z.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best UX of all messaging applications

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Light years ahead of other messaging tools in terms of UX. Most innovative one as well.

What is your favorite aspect of this product?

Ease of use and stability.

What do you dislike most about this product?

Could have a better video conferencing features.

What recommendations would you give to someone considering this product?

Just try it

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Fair

Cons

  • Less Generous

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