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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Rui A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Powerful and efficient team messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is distinguished and excelled by bots which allows users to automatically assign tasks, run surveys, calculate results, and remind users about meetings.

What is your favorite aspect of this product?

Like Slack enables a variety of useful features for business and collaborative messaging between staff, of which the most notable are: public and private team-based chat channels help employees share discussion topics and communicate efficiently, customizable notifications allow you to be informed about the most important topics, it can be integrated with a wide variety of applications, including file storage solutions, and project management software, with the option of integrated phone calls, and video chat for up to 15 people.

What do you dislike most about this product?

Slack eventually has availability issues that make it difficult for users to access the application.

What recommendations would you give to someone considering this product?

I recommend Slack, it is competent and with advantages for organizations that require an efficient way to communicate and collaborate between work teams, their members, and clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ivan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to implement and use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I like the price and the functionalities but above all the ability to customize the notifications in an advanced way

What is your favorite aspect of this product?

Intuitive and easy to use interface which facilitates implementation in workgroups

What do you dislike most about this product?

Searching for information sometimes tends to be a bit difficult and impractical

What recommendations would you give to someone considering this product?

Set clear rules of conversation in groups and take time to train the working group that will use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alisson L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Meet the needs of chaotic communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It has a simpler and more solid structure for team communication. Slack is a very easy tool to use that keeps the team in active communication without losing its way. It is very customizable, with respect to others that is only chat without being able to adapt it to the user's taste. I also like that I can integrate it with Zoom to be able to connect with videoconference with the work team. Its mobile application is more intuitive than others.

What is your favorite aspect of this product?

I can keep in touch with members of a team, as well as the whole company and also clients. Any department can apply direct and instant communication with Slack. I can improve the response time in communication since I do not have to use the old emails. I can manage the topics depending on the project or whatever you want to communicate, this is easier since I can have a linear and precise communication on a specific topic without mixing anything. I can maintain communication through direct chat, channel or group, being able to determine the people who are in it.

What do you dislike most about this product?

I have a problem when a conversation has not been updated for a long time, I mean that Slack hides very old messages and I have no problem searching for them more however it can be a bit tedious when you need to do a quick search on a topic already spoken, I prefer keep everything there. The video quality when screen sharing can improve a bit since sometimes certain things cannot be detailed, as with voice calls, however they are little things that can be improved that aspect.

What recommendations would you give to someone considering this product?

If you have problems within your company in relation to group communication Slack can be a quick and easy solution for that, it is simple and for me there was never a problem in the learning process since everything was simple from the first moment. You can, in addition to messages, be able to make calls or share a screen in case you need to present something to a client, work team or bosses of your company. Communication is direct, easy and simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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