What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product works well
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Transparent
JaCoby M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2020
Fast way to Communicate, but can be a time waster
Likeliness to Recommend
What differentiates Slack from other similar products?
Very Easy to use. Works great on Smartphones and on Computers. Easy to send files and messages to anyone within my organization.
What is your favorite aspect of this product?
Very quick in sending messages to those at my organization.
What do you dislike most about this product?
It can be a huge distraction when you are trying to focus on other projects. The notifications of someone messaging you get very annoying.
What recommendations would you give to someone considering this product?
It really helps connect the company and allows for quick answers and communication.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Over Delivered
Cons
- Commodity Features
- Wastes Time
Alan K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2020
Team collaboration made perfect by Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is affordable and offers room for creating multiple communication channels.
What is your favorite aspect of this product?
I like that Slack makes it super easy to collaborate in one place by sharing files of all sorts. Audio and video conferencing is at top notch with slack.
What do you dislike most about this product?
The video conferencing requires to integrate with more robust web conferencing tools like GTM.
What recommendations would you give to someone considering this product?
Yes, i would advice them to try it now.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing