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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2020

This product works well

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Transparent

JaCoby M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Fast way to Communicate, but can be a time waster

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very Easy to use. Works great on Smartphones and on Computers. Easy to send files and messages to anyone within my organization.

What is your favorite aspect of this product?

Very quick in sending messages to those at my organization.

What do you dislike most about this product?

It can be a huge distraction when you are trying to focus on other projects. The notifications of someone messaging you get very annoying.

What recommendations would you give to someone considering this product?

It really helps connect the company and allows for quick answers and communication.

Pros

  • Continually Improving Product
  • Reliable
  • Respectful
  • Over Delivered

Cons

  • Commodity Features
  • Wastes Time

Alan K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Team collaboration made perfect by Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is affordable and offers room for creating multiple communication channels.

What is your favorite aspect of this product?

I like that Slack makes it super easy to collaborate in one place by sharing files of all sorts. Audio and video conferencing is at top notch with slack.

What do you dislike most about this product?

The video conferencing requires to integrate with more robust web conferencing tools like GTM.

What recommendations would you give to someone considering this product?

Yes, i would advice them to try it now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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