What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Arjun S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a good tool for team communication and collaboration. It's organized into channels and integrates with many apps. However, it can be complex for new users. It's a great choice if you need to improve team communication and are willing to learn how to use it.
What is your favorite aspect of this product?
Its channel-based organization. This makes it easy to keep conversations focused and relevant, and to find information quickly.
What do you dislike most about this product?
No any dislike about this product. I like it. I have used more than 2-3years so It's a amazing product.
What recommendations would you give to someone considering this product?
If you're considering Slack, weigh its benefits of channel-based organization and integrations against its potential complexity. If you're already familiar with similar tools or have a team that needs better communication and collaboration, Slack might be a good fit. However, if you're looking for a simpler, more streamlined communication tool, you might want to explore other options. Additionally, consider performance factors, especially if you anticipate high usage or reliance on certain features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Samson I.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Essential for Team Communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Email and other chat systems lack real-time communication and connectors like Slack.
What is your favorite aspect of this product?
I like channel structure, file sharing, and the new huddle tool for immediate audio talks.
What do you dislike most about this product?
When operating several channels, notifications might be overwhelming and memory-intensive.
What recommendations would you give to someone considering this product?
Slack is a strong, easy-to-use team communication solution for rapid, effective collaboration.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Inspires Innovation
Cons
- Less Caring
- Less Friendly Negotiation
Jessica H.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Awesome If You Can Tame the channels
Likeliness to Recommend
What differentiates Slack from other similar products?
It’s the central hub that everything else can revolve around.
What is your favorite aspect of this product?
I’ve recovered lost info from months back just because Slack’s search makes it so easy to locate everything you need.
What do you dislike most about this product?
It’s great to have everything in one spot, but unless you dial in the settings just right, it can feel like you’re drowning in notifications.
What recommendations would you give to someone considering this product?
Create a clear system early on, or you’ll end up with a chaotic mix of random conversations and important updates. It’s easy for things to get messy if you’re not disciplined.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features