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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Arjun S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is a good tool for team communication and collaboration. It's organized into channels and integrates with many apps. However, it can be complex for new users. It's a great choice if you need to improve team communication and are willing to learn how to use it.

What is your favorite aspect of this product?

Its channel-based organization. This makes it easy to keep conversations focused and relevant, and to find information quickly.

What do you dislike most about this product?

No any dislike about this product. I like it. I have used more than 2-3years so It's a amazing product.

What recommendations would you give to someone considering this product?

If you're considering Slack, weigh its benefits of channel-based organization and integrations against its potential complexity. If you're already familiar with similar tools or have a team that needs better communication and collaboration, Slack might be a good fit. However, if you're looking for a simpler, more streamlined communication tool, you might want to explore other options. Additionally, consider performance factors, especially if you anticipate high usage or reliance on certain features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Samson I.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential for Team Communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Email and other chat systems lack real-time communication and connectors like Slack.

What is your favorite aspect of this product?

I like channel structure, file sharing, and the new huddle tool for immediate audio talks.

What do you dislike most about this product?

When operating several channels, notifications might be overwhelming and memory-intensive.

What recommendations would you give to someone considering this product?

Slack is a strong, easy-to-use team communication solution for rapid, effective collaboration.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Cons

  • Less Caring
  • Less Friendly Negotiation

Jessica H.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Awesome If You Can Tame the channels

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It’s the central hub that everything else can revolve around.

What is your favorite aspect of this product?

I’ve recovered lost info from months back just because Slack’s search makes it so easy to locate everything you need.

What do you dislike most about this product?

It’s great to have everything in one spot, but unless you dial in the settings just right, it can feel like you’re drowning in notifications.

What recommendations would you give to someone considering this product?

Create a clear system early on, or you’ll end up with a chaotic mix of random conversations and important updates. It’s easy for things to get messy if you’re not disciplined.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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