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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jamie G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Lifeblood of the business

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

On the face of things, Slack is similar to other IM products. But it’s so easy to use and facilitates productivity in a way that other tools never have

What is your favorite aspect of this product?

The easy creation and archiving of Channels

What do you dislike most about this product?

Nothing, its ideal

What recommendations would you give to someone considering this product?

Definitely buy it, its a must

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mukesh K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Enhance Productivity

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's platform streamlines your tools and workflows so that they're all in one place, and that lifts the mental load of jumping from app to app.

What is your favorite aspect of this product?

Slack features keep teams connected. Organise conversations, automate processes, integrate apps and find the information that you need.

What do you dislike most about this product?

After sometimes its clean the chat without any conversation.

What recommendations would you give to someone considering this product?

Simply use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Kanishka T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Amazing app and very convenient

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Easy connectivity

What is your favorite aspect of this product?

Creative interface and easy to use

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

It’s very easy to use

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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