What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jack M.
- Role: Human Resources
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2021
Communication and teamwork
Likeliness to Recommend
What differentiates Slack from other similar products?
This collaboration tool differs from other similar tools due to its high quality in its functionalities. Since it allows us to manage projects, incorporate new employees and facilitate communication between departments inside and outside the company.
What is your favorite aspect of this product?
One of the aspects that I like the most and find useful about this tool is that it allows us to share the screen with other users in the group. This helps us to solve simple problems when users have some kind of problem and do not know what to do. I also like being able to have alerts and notifications which we can enable to be sent by email or simply view them within the platform.
What do you dislike most about this product?
Among the aspects that I do not like about this tool is that to eliminate any type of conversation that you have had with a member of the space, it is necessary to have the permissions enabled by the owner of the room. I also find the downloadable program for PC to be a bit deficient as it is resource consuming and for this reason I prefer to use "Slack on their website.
What recommendations would you give to someone considering this product?
Slack is a great way to keep people in touch and work together on the same project. Without a doubt, this tool is one of the best alternatives out there and for this reason, I would recommend evaluating every aspect of this software.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Jay T.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Fantastic product in a best price
Likeliness to Recommend
What differentiates Slack from other similar products?
The user interface is more simple than other products. Functionalities are higher in Slack compare to other products.
What is your favorite aspect of this product?
There is a functionality of calling and screen sharing in slack that is very useful. The creation of a channel is very effective we can share the work with our team and review it from other members. There is a feature of stay away and stay online is sometimes need for users.
What do you dislike most about this product?
Almost everything is covered in Slack.
What recommendations would you give to someone considering this product?
If there is required to communicate in business it is the perfect tool to use with that you can share data and screen share between peers to solve the complexity of work.
Pros
- Continually Improving Product
- Effective Service
- Inspires Innovation
- Includes Product Enhancements
Angelina Grisel S.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Mar 2021
The best in its field.
Likeliness to Recommend
What differentiates Slack from other similar products?
It is a widely used product in this organization, it is used throughout the company and many of our clients have it in turn as the predefined collaboration software. Well, a large number of characteristics that have made it quite appreciable and make it stand out in the market, its large amount of complement at the same time makes it useful for different cases and allows it to stand out within the integration eyes that we want to focus on. .
What is your favorite aspect of this product?
has a lot of negative things is an internal collaboration product that allows to improve communication due to a greater interaction with an increase in the organization of workspaces and thus generating an almost instantaneous growth in ROI. It is a product with enough extensibility which you include in different aspects of our company and provide operation in all available branches.
What do you dislike most about this product?
Nothing bad to add is a fairly new product which has made it possible to reduce the spaces within organizations and for our clients, it has endless characteristics which sometimes cost to use all but are always there waiting for if they are needed.
What recommendations would you give to someone considering this product?
Regarding the recommendation, it is a product that is easily integrated with other third-party systems, resulting in an increase in the organization of the workspace that is consequential thanks to the direct increase in the efficiency of collaborations in the groups of our organization. Sincerely, if you need a collaboration program that can have a direct impact in a short time and an increase in your capabilities as a company, Slack would be the ideal option.
Pros
- Enables Productivity
- Effective Service
- Transparent
- Helps Innovate