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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Dustin A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Setup your collaboration tool in few minutes

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It is highly customizable per workspace and got a lot of tools and options to extend the capability the product. For example, you can integrate your Microsoft Office and Google Drive files in Slack.

What is your favorite aspect of this product?

You can set it up in few minutes and start collaborating with others.

What do you dislike most about this product?

If you're a small to medium businesses then going to use slack then it might be pricey and their audio and video call are not impressive compared to other services.

What recommendations would you give to someone considering this product?

If you want a quick setup for your collaboration tool then you can use slack. It has a lot of integration and highly customizable.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Better with team collaboration and file sharing.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sandra F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fast and direct communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers the opportunity for our company to develop fluid communication, effective collaborative work, in the different departments and teams that implement it. Offers messages through direct chat, group chat, audio, video calls. In addition to a wide number of features that make this tool highly valuable for the company. It has the integration of various professional and business services and utilities, such as Office 365, Salesforce, OneDrive, Google Drive, among others.

What is your favorite aspect of this product?

It has a nice interface and very easy to use. Integrates quickly and seamlessly with various applications. In addition, it is very agile to share files, making communication an efficient and attractive process. The process of uploading and downloading files is quick and hassle-free. Provides the ability to access the platform at any time and from anywhere through its mobile application.

What do you dislike most about this product?

The extensive amount of notifications that arrive can be overwhelming and the mobile application for Android has some shortcomings in its operation.

What recommendations would you give to someone considering this product?

With Slack, teamwork is more efficient, because its members can exchange all kinds of content, photos, videos, in addition to making video calls. In addition, it allows you to integrate with your favorite applications. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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