What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Janne M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2021
Best team collaboration on market.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack doesn't do lot of unique things, but Slack does what it does, best.
What is your favorite aspect of this product?
Usability, user interface, look and feel.
What do you dislike most about this product?
Some people claim issues in video conferencing.
What recommendations would you give to someone considering this product?
Embrace Slack fully, as it is way better tool for remote team collaboration than e.g. Teams.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Christopher L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Great product in keeping out 2 offices connected!
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of use and can access it across mulitple platforms
What is your favorite aspect of this product?
very easy to setup / use. Communication is instant and imporves our workflow
What do you dislike most about this product?
Needs longer retention of messages prior to them being archived
What recommendations would you give to someone considering this product?
Great product / tool for keeping multpile offices connected in real-time
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cate W.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Eased Communication and Task Management
Likeliness to Recommend
What differentiates Slack from other similar products?
Compared to other similar products, Slack provides many features at an extremely low cost. It is also easy to get the locked features you would like to use unlocked without extra cost.
What is your favorite aspect of this product?
My favorite aspect of Slack is collaboration that enables teams from any part of the city and world to work together. As such, teamwork is maintained.
What do you dislike most about this product?
The fact that for any added team member, one would have to incur extra cost which most people only realize when it is billing time.
What recommendations would you give to someone considering this product?
I recommend Slack to any organization that embraces collaboration to reach its goals. Slack enhances collaboration of teams from any location and this ensures that all tasks are completed as required.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing