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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jennifer Scarlet J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great messaging software.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is a product that has grown a lot within our company to the point that one of the most used in the organization is quite a result of the success that only other products have had due to its ability to store different files and messages in a secure way Discreet and simple, it also has multiple dynamic characteristics that add a fun touch to communications, thus allowing free expression among the entire company.

What is your favorite aspect of this product?

Among the many outstanding features that this product has, it certainly stands out in the ability to save the history of messages without the need to lose order on the ipro screens, undermining direct interaction by the user. Different ideal time groups can be created to solve problems that are caused unexpectedly. It also allows a bit more informal type of communication access for less dense communications.

What do you dislike most about this product?

Nothing, its operation is bad in my opinion, its characteristics are more than adequate and it is a fairly structured product which allows you to forget that it uses its external environment and simply focus on the development that your organization is generating.

What recommendations would you give to someone considering this product?

Yes, regardless of what your company does, this product works wonderfully in any small medium-sized organization, although perhaps for large companies it becomes a bit difficult to maintain high levels of communication through this product alone. However, even in these cases, it can be used as the ideal product to organize communications from remote locations and in turn allowing fluid interactions with different groups.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Client Friendly Policies
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Improving relationships through an excellent app

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Great alternative to e-mail

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered
  • Vendor's Interest First

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