What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Mar 2021
good internal communication platform
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Altruistic
Cons
- Less Efficient Service
- Less Reliable
- Wastes Time
Sheri G.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Easy to use and understand!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is more customer based they handle any issues immediately
What is your favorite aspect of this product?
I love the ability to customize any and everything I need for my bissiness
What do you dislike most about this product?
I don’t dislike anything by
What recommendations would you give to someone considering this product?
Give it a try
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Kenneth W.
- Role: Consultant
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2021
Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Slack from other similar products?
the free account does a lot for a small company
What is your favorite aspect of this product?
multiple channels
What do you dislike most about this product?
poor export
What recommendations would you give to someone considering this product?
try it you might like it. it has become an IT industry standard
Pros
- Reliable
- Enables Productivity
- Caring
- Helps Innovate