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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Akiyama T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Message Segregation

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack differs from other softwares because it has very good support and integration with other tools, a good search filter, easy to use, it saves time when locating files, it is remarkable in the integrated analysis to see the use and also to see which rooms they are not really active for a better organization.

What is your favorite aspect of this product?

Slack is lovely, it is customizable and can be customized to our liking, it allows the channels function to function as a group where discussions take place, it can be public, private, shared or multiple workspaces, which can help in the organization of messages, with options to segregate between channels and personal chats, allows you to pin important messages in channels, highlight important messages in direct message chats, as well as send a well-formatted code snippet.

What do you dislike most about this product?

One of the drawbacks of Slack is that once it is deactivated, all the information disappears and is not archived which may be necessary later.

What recommendations would you give to someone considering this product?

I recommend, Slack for the categorization of debates across channels, simple to use in the mobile application, it is fast and powerful, a very good communication tool integrated with chat, audio and video.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alison H.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fast, Easy and Reliable Communication Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is easier to use, less invasive, and has more appealing aesthetics than other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product are the notification preferences.

What do you dislike most about this product?

I honestly can't think of anything I dislike about the product.

What recommendations would you give to someone considering this product?

Give it a try and see for yourself!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jane R.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

One of a Kind Product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Compared to other similar products, Slack comes at a lower price and provides a free trial and a free version to allow anticipating customers to try and experience how it functions.

What is your favorite aspect of this product?

My favorite aspect of Slack is team communications which has a variety of features to enhance communication in teams.

What do you dislike most about this product?

My only problem with myriad is that it takes some time for one to be used to it. So if one is a slow learner, this is not a product for them.

What recommendations would you give to someone considering this product?

I would recommend this product to professionals in any field that engages a lot in communication and communication-related activities as it has many features that enhance collaboration, team communications and general communication at work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons

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