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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Edwin W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Better communication with Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack provides a central place to get things done. Slack gives real-time access to teams helping to reach more people fast. Through Slack channels, it becomes easier to follow conversations and discuss relevant topics easily. Slack has more integrations, a better bot, and better usability.

What is your favorite aspect of this product?

Slack has given us a virtual space to share information and files and cut through data silos across the organization. It is the most efficient tool to use for us to connect with people, project teams. Everyone in our company knows where to turn to when a problem arises that is through a relevant Slack channel. It is flexible and things get done more quickly with Slack.

What do you dislike most about this product?

Slack can be addictive leading to employees doing less work and more time chatting. .

What recommendations would you give to someone considering this product?

Slack has benefited or organizations with secure collaboration and social connection and has significantly decreased email usage. Teams can now communicate more effectively with Slack.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

EMMA B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

rich and intuitive communications product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The channels that can be defined and dedicated to specific discussions or projects. Ability to mute notificatiobs. The emois and gifs make communication fun.

What is your favorite aspect of this product?

The organization can define channel , that is have discussions or groups for the discussions of particular things only so there are no mix ups, the channels can also be set either to blic or private. There is also differentiation when it comes to personal chats and channel chats. There is audio and video and hat all in the platform whose qualities are on point. Can intergrate with other products like for instance we have intergrated Slack with Trello in our organization. Allows for file sharing. Slack has secure , so no one has to worry when transferring sensitive data.

What do you dislike most about this product?

It is expensive.

What recommendations would you give to someone considering this product?

Slack is an amazing product that ensures ordered communication in organizations from small to medium to large organizations. It has amazing feartures like the dedicated channels(groups for specific dicussions and projects) and the defined groups (public and private), the audio, video are of good qualities. I would highly recommend this product to organizatios seekeing to have seamless communications.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jeremiah Adrian H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Definitely the best in communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We have this messaging software, with it people can connect and greatly facilitate communication throughout the organization. It has an ability to save messages and files that is excellent and group conversations between all the employees.

What is your favorite aspect of this product?

With this solution we have been able to share documents, send messages and inform our workers without any problem, save the history of messages and in general I like the ease of increasing communication efficiency.

What do you dislike most about this product?

Sometimes the connection fails, but I think it is due to Internet problems, in general it is the solution to our recurring communication problems, this tool has significantly increased internal efficiency.

What recommendations would you give to someone considering this product?

Slack is the ideal tool to increase the efficiency of business communication, this tool is very simple to use and much more reliable than many other alternatives on the market, I recommend it for solving business communication problems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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