What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Aliaksei H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
The Communication Hub You Already Love
Likeliness to Recommend
What differentiates Slack from other similar products?
You can connect Slack to all sorts of other tools you use, like Userpilot (see, it comes full circle!), GitHub, and Google Drive.
What do you dislike most about this product?
Nothing at the moment
What recommendations would you give to someone considering this product?
Be strategic with your channels and mute notifications for less important ones.
Pros
- Continually Improving Product
- Efficient Service
- Client Friendly Policies
- Fair
Sydney O.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
My favorite daily product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is an incredibly user friendly product. I have only ever used Slack for team communication and collaboration, so I don't have too much to say about what differentiates this product from competitors.
What is your favorite aspect of this product?
Individual Time Zone Display Status updates & DND functionality Integration with other productivity tools such as Google Suite Ability to create private + public channels Ability to organize channels and individual chats Ability to bookmark important documents or messages for easy viewing
What do you dislike most about this product?
Audio / Video Component
What recommendations would you give to someone considering this product?
Slack is great for all business sizes. It's a cutting edge product that is constantly improving functionality. I'd recommend this product to anyone looking for an internal collaboration tool.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Utku A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted May 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows for a high degree of customization, with options to create custom workflows, automations, and integrations using APIs and third-party apps. This flexibility enables teams to tailor Slack to their specific needs and preferences.
What is your favorite aspect of this product?
It serves as a centralized hub for communication, collaboration, and productivity, offering a wide range of features that cater to diverse team needs. Whether it's real-time messaging, file sharing, project management, or integration with other tools and services, Slack provides a comprehensive platform that helps teams work more efficiently and effectively.
What do you dislike most about this product?
Another point of criticism is its pricing model, especially for larger teams or organizations. While Slack offers a free version with limited features, access to advanced functionalities requires a paid subscription. For some users, the cost of upgrading to access these features may be prohibitive, especially when compared to competing platforms with similar capabilities.
What recommendations would you give to someone considering this product?
Invest time in onboarding and training your team members to ensure they understand how to use Slack effectively. Provide guidance on best practices, etiquette, and how Slack fits into existing workflows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing