Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Evan A.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

How Slack Transformed our communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's the information flow. With Slack, it's a breeze. You can create dedicated channels for specific projects

What is your favorite aspect of this product?

Slack streamlines communication like a charm. It's become our go-to platform for workplace communication

What do you dislike most about this product?

Slack can get noisy if not managed properly. With multiple conversations happening simultaneously, it's easy for important messages to get buried

What recommendations would you give to someone considering this product?

Slack is definitely worth considering. Just be prepared to put some effort into establishing clear communication guidelines

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Friendly Negotiation

Tanya G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful Collaboration Platform for Seamless Team

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack allows extensive customization of channels, notifications, and integrations to suit different team needs and preferences.

What is your favorite aspect of this product?

I believe that me and many users appreciate Slack's user-friendly interface and its ability to integrate with numerous third-party apps seamlessly.

What do you dislike most about this product?

Managing notifications effectively across channels and teams can sometimes be challenging, leading to potential distractions.

What recommendations would you give to someone considering this product?

Plan and organize your Slack channels effectively to streamline communication and avoid clutter. Clear channel naming and purpose help in maintaining clarity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Wasiullah W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great Team Collaboration Tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is easy to use.

What is your favorite aspect of this product?

I love how it makes remote work easier.

What do you dislike most about this product?

I don't dislike anything about this product.

What recommendations would you give to someone considering this product?

Yes I would definitely recommend it to people who work remotely.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019