What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Evan A.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2024
How Slack Transformed our communication
Likeliness to Recommend
What differentiates Slack from other similar products?
It's the information flow. With Slack, it's a breeze. You can create dedicated channels for specific projects
What is your favorite aspect of this product?
Slack streamlines communication like a charm. It's become our go-to platform for workplace communication
What do you dislike most about this product?
Slack can get noisy if not managed properly. With multiple conversations happening simultaneously, it's easy for important messages to get buried
What recommendations would you give to someone considering this product?
Slack is definitely worth considering. Just be prepared to put some effort into establishing clear communication guidelines
Pros
- Reliable
- Trustworthy
- Efficient Service
- Friendly Negotiation
Tanya G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Powerful Collaboration Platform for Seamless Team
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows extensive customization of channels, notifications, and integrations to suit different team needs and preferences.
What is your favorite aspect of this product?
I believe that me and many users appreciate Slack's user-friendly interface and its ability to integrate with numerous third-party apps seamlessly.
What do you dislike most about this product?
Managing notifications effectively across channels and teams can sometimes be challenging, leading to potential distractions.
What recommendations would you give to someone considering this product?
Plan and organize your Slack channels effectively to streamline communication and avoid clutter. Clear channel naming and purpose help in maintaining clarity.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Wasiullah W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Great Team Collaboration Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
It is easy to use.
What is your favorite aspect of this product?
I love how it makes remote work easier.
What do you dislike most about this product?
I don't dislike anything about this product.
What recommendations would you give to someone considering this product?
Yes I would definitely recommend it to people who work remotely.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity