What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Akshay S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
Best Collaboration Tool for Teams
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a messaging app that is designed for team communication. It is different from other messaging apps because it is specifically designed for team communication, has a variety of features that are helpful for team communication, and is affordable.
What is your favorite aspect of this product?
There are a lot of things to like about Slack, but my favorite aspect is the ability to easily create and join channels. This makes it easy to keep track of conversations and to quickly find the information I need.
What do you dislike most about this product?
There are a few things I dislike about Slack. First, it can be a little overwhelming with all of the messages and notifications. Second, it can be difficult to find older messages and files. Finally, it can be challenging to keep track of all of the different channels.
What recommendations would you give to someone considering this product?
Some people find Slack helpful for staying organized and communicating with team members. It can be a great way to keep track of conversations and files. However, others find it to be overwhelming and chaotic. It really depends on the individual and the team.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Shashanka B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2022
Splendid Remote Collaboration Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is loaded with plenty of features that no other tool is providing today. Also, AI integrated, it's amazing to see how easy it is to manage tasks or reminders.
What is your favorite aspect of this product?
Managing Channels is one of the best features I like about slack. Another feature I love and use very frequently is Slack Huddle. Mostly working in Remote Environment, Slack has really improved the efficiency of collaboration within the team.
What do you dislike most about this product?
I really don't see anything I miss or hate in Slack. Sometimes I am even amazed to see how tiny features are present that we dont even identify even after using them every day, but are very important for day-to-day activities.
What recommendations would you give to someone considering this product?
Anyone looking for the best Communication tool, don't even think twice, Go ahead with Slack. It has all features and has practically zero downtime.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Temur D.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Many features to choose from and easy to use
Likeliness to Recommend
What differentiates Slack from other similar products?
In times of COVID being constantly in touch with your team is important and Slack allows us to be in touch irrelevant from our location.
What is your favorite aspect of this product?
Ease of sharing attachments and gDocs
What do you dislike most about this product?
Nothing to complain
What recommendations would you give to someone considering this product?
I highly recommend considering Slack if you're both working remotely and in the office, it eases communication with your team members.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
