What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Jaclyn B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
Great tool used by many organizations
Likeliness to Recommend
What differentiates Slack from other similar products?
Ubiquity of use, easy to manage several non-related groups/channels as a single user
What is your favorite aspect of this product?
So many organizations use it, so it is easy to use across orgs for freelancers and the like
What do you dislike most about this product?
The mobile app can be a bit confusing/buggy
What recommendations would you give to someone considering this product?
Try the free version first to see if it suits your needs, the upgrade is worth it!
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Nagamani S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Amazing application for dat to day interaction
Likeliness to Recommend
What differentiates Slack from other similar products?
Features like Pinning messages, Advanced search, setting remainders makes it better product form its competitors.
What is your favorite aspect of this product?
The search feature in slack is amazing which enables us to search in different channels. This has helped me many times.
What do you dislike most about this product?
I did not find anything. It is a good software to use on daily basis.
What recommendations would you give to someone considering this product?
If anyone is looking for good product for communication along with great added features you can consider Slack without a second thought,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Salome S.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Amazing product, great quality, super easy, smooth
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is great: its super easy to use, has many amazing tools and features, appealing for the eye, very comfortable and high quality. Slacks screensharing is its best treasure, this app does not stop improving with its updates and provides many useful and interesting tools.
What is your favorite aspect of this product?
Design, tools, simplicity, features: everything about this app is great but my personal favorite is communication features: screensharing, private messages, channels, voice messages and videocalls are on highest level
What do you dislike most about this product?
Hardly ever but still, notifications bug and are delayed or not received at all
What recommendations would you give to someone considering this product?
Just go for it! There will be zero regrets!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
