
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Myra H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Excellent for messaging and message threads
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is awesome for instant messaging. It includes channels which allow for organized conversation. It also supports message threads which keeps it very easy to read and use. Search works well too.
What is your favorite aspect of this product?
My favorite aspect is the message threads and channels, as well as the notifications for effective communication.
What do you dislike most about this product?
I dislike that Slack does not have as many powerful capabilities compared to Microsoft Teams, such as integration with other products.
What recommendations would you give to someone considering this product?
I recommend Slack for instant messaging needs that require organized conversations.
Rex M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Most Preferred Quick Team Communication!
Likeliness to Recommend
What differentiates Slack from other similar products?
Not only are you able to quickly collaborate and text groups in our organization, but it lets you share files, call and even screenshare!
What is your favorite aspect of this product?
Ease of connection with team
What do you dislike most about this product?
Nothing. I am satisfied with everything I would want through this kind of application.
What recommendations would you give to someone considering this product?
Choose Slack over the alternatives and you won't regret it! It has amazing integration ability, such as to Jira.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Cavan F.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Fantastic product! Easy to use.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is easy to use and doesn't require a lot of time to understand its functionality.
What is your favorite aspect of this product?
My favorite aspect of this product is how easy it is to use. I have not had any issues while using it.
What do you dislike most about this product?
Some features do not work on the mobile app.
What recommendations would you give to someone considering this product?
Set up Slack Channels for specific conversations for your day-to-day activities.
Pros
- Saves Time
- Effective Service
- Efficient Service
- Caring