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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Muhammed A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Why we use Slack on daily basis

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

The UI&UX of the application is way more better than any other simillar application.

What is your favorite aspect of this product?

The integration with almost all the office tools and the Rich options and features delievered by Slack as "Schedule Sent". Which help you to send messages in the time you specify.

What do you dislike most about this product?

The Audio/Video Calls should be improved. Also, it has been considered as a pricey tool for the individuals or the startups companies.

What recommendations would you give to someone considering this product?

Slack gives you many options and details to help you communicating with your team. if you are a member in Software house and you working in Agile methods. you need to perform daily standups and meetings with instant chats for every team. so it will be a very good solution for you.

Pros

  • Appreciates Incumbent Status
  • Enables Productivity
  • Saves Time
  • Respectful

Cons

  • Commodity Features
  • Less Inspiring
  • Vendor Friendly Policies

Andrea P.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Slack is an Awesome Platform for Team Collaboratio

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack allows teams to communicate effectively when working from the office and when working remotely

What is your favorite aspect of this product?

Slack is a great platform for team communication and collaboration on projects. I am able to chat with my colleagues and videocall/audio call whenever necessary

What do you dislike most about this product?

Slack is a superb solution, no negative comment

What recommendations would you give to someone considering this product?

I always recommend and it has served us well for the past 3 years

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Prince B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product for teams

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Easy to use

What is your favorite aspect of this product?

I really enjoyed that all of our work conversations are in one place which really makes everything easy

What do you dislike most about this product?

I really get lost almost every time on some of the channels - there are a lot of channels with different teams and found that I get confused with which channel is for what

What recommendations would you give to someone considering this product?

Slack is a nice product for easy business communication

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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