Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Excellent for messaging and message threads

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is awesome for instant messaging. It includes channels which allow for organized conversation. It also supports message threads which keeps it very easy to read and use. Search works well too.

What is your favorite aspect of this product?

My favorite aspect is the message threads and channels, as well as the notifications for effective communication.

What do you dislike most about this product?

I dislike that Slack does not have as many powerful capabilities compared to Microsoft Teams, such as integration with other products.

What recommendations would you give to someone considering this product?

I recommend Slack for instant messaging needs that require organized conversations.

Rex M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Most Preferred Quick Team Communication!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Not only are you able to quickly collaborate and text groups in our organization, but it lets you share files, call and even screenshare!

What is your favorite aspect of this product?

Ease of connection with team

What do you dislike most about this product?

Nothing. I am satisfied with everything I would want through this kind of application.

What recommendations would you give to someone considering this product?

Choose Slack over the alternatives and you won't regret it! It has amazing integration ability, such as to Jira.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cavan F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Fantastic product! Easy to use.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is easy to use and doesn't require a lot of time to understand its functionality.

What is your favorite aspect of this product?

My favorite aspect of this product is how easy it is to use. I have not had any issues while using it.

What do you dislike most about this product?

Some features do not work on the mobile app.

What recommendations would you give to someone considering this product?

Set up Slack Channels for specific conversations for your day-to-day activities.

Pros

  • Saves Time
  • Effective Service
  • Efficient Service
  • Caring

Most Popular Slack Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171