
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Muhammed A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Why we use Slack on daily basis
Likeliness to Recommend
What differentiates Slack from other similar products?
The UI&UX of the application is way more better than any other simillar application.
What is your favorite aspect of this product?
The integration with almost all the office tools and the Rich options and features delievered by Slack as "Schedule Sent". Which help you to send messages in the time you specify.
What do you dislike most about this product?
The Audio/Video Calls should be improved. Also, it has been considered as a pricey tool for the individuals or the startups companies.
What recommendations would you give to someone considering this product?
Slack gives you many options and details to help you communicating with your team. if you are a member in Software house and you working in Agile methods. you need to perform daily standups and meetings with instant chats for every team. so it will be a very good solution for you.
Pros
- Appreciates Incumbent Status
- Enables Productivity
- Saves Time
- Respectful
Cons
- Commodity Features
- Less Inspiring
- Vendor Friendly Policies
Andrea P.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Slack is an Awesome Platform for Team Collaboratio
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows teams to communicate effectively when working from the office and when working remotely
What is your favorite aspect of this product?
Slack is a great platform for team communication and collaboration on projects. I am able to chat with my colleagues and videocall/audio call whenever necessary
What do you dislike most about this product?
Slack is a superb solution, no negative comment
What recommendations would you give to someone considering this product?
I always recommend and it has served us well for the past 3 years
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Prince B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
Great product for teams
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use
What is your favorite aspect of this product?
I really enjoyed that all of our work conversations are in one place which really makes everything easy
What do you dislike most about this product?
I really get lost almost every time on some of the channels - there are a lot of channels with different teams and found that I get confused with which channel is for what
What recommendations would you give to someone considering this product?
Slack is a nice product for easy business communication
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Inspires Innovation