What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Prerna G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Feature rich and enables productivity
Likeliness to Recommend
What differentiates Slack from other similar products?
its feature and rate of innovation whether it comes to huddle or screen sharing and overall reliability which some of the other competitive products lacked
What is your favorite aspect of this product?
its huddle and screen sharing feature and notification when other apps are connected to it , like github, jira and when there is any activity happens on these other apps, you get the real time notification right in the slack to avoid opening these other apps all the time.
What do you dislike most about this product?
its search functionality, with so much conversation happening on slack, sometimes it becomes really difficult to search on the topic/thread you participated and some time their basic search also doesn't bring the search result, even though matching terms are present.
What recommendations would you give to someone considering this product?
I think its a great product and there are many chat products out there is market, but think what all other software you use and what features are most important for you and based on that and cost choose one.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
Aman T.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2024
easy to use cose effective fast
Likeliness to Recommend
What differentiates Slack from other similar products?
Enterprise-Grade Features Active Developer Community Customization and Extensibility
What is your favorite aspect of this product?
Intuitive User Experience Channel-Based Organization Extensive Integrations
What do you dislike most about this product?
everything is good
What recommendations would you give to someone considering this product?
Powerful Search Functionality Customizable Notifications Rich Media Sharing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2024
Easy to use and a great way for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
The features and not being a google or microsoft product. It makes it easy for all users to download and use it
What is your favorite aspect of this product?
Easy onboarding of new team members and the connection with so many other companies
What do you dislike most about this product?
The lack of native integrations with other softwares
What recommendations would you give to someone considering this product?
Try the free version first and then make a decision. Don't jump to a big package right away
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service