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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Prerna G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Feature rich and enables productivity

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

its feature and rate of innovation whether it comes to huddle or screen sharing and overall reliability which some of the other competitive products lacked

What is your favorite aspect of this product?

its huddle and screen sharing feature and notification when other apps are connected to it , like github, jira and when there is any activity happens on these other apps, you get the real time notification right in the slack to avoid opening these other apps all the time.

What do you dislike most about this product?

its search functionality, with so much conversation happening on slack, sometimes it becomes really difficult to search on the topic/thread you participated and some time their basic search also doesn't bring the search result, even though matching terms are present.

What recommendations would you give to someone considering this product?

I think its a great product and there are many chat products out there is market, but think what all other software you use and what features are most important for you and based on that and cost choose one.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Aman T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

easy to use cose effective fast

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Enterprise-Grade Features Active Developer Community Customization and Extensibility

What is your favorite aspect of this product?

Intuitive User Experience Channel-Based Organization Extensive Integrations

What do you dislike most about this product?

everything is good

What recommendations would you give to someone considering this product?

Powerful Search Functionality Customizable Notifications Rich Media Sharing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use and a great way for team communication

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

The features and not being a google or microsoft product. It makes it easy for all users to download and use it

What is your favorite aspect of this product?

Easy onboarding of new team members and the connection with so many other companies

What do you dislike most about this product?

The lack of native integrations with other softwares

What recommendations would you give to someone considering this product?

Try the free version first and then make a decision. Don't jump to a big package right away

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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