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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Pavel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Extremely convenient collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Wide integration with all well-known teamwork tools.

What is your favorite aspect of this product?

Cross-platform and essential tool.

What do you dislike most about this product?

Communication and collaboration is limited with your workspace. It will be great to be able to communicate with people from different workspaces.

What recommendations would you give to someone considering this product?

If you are considering between Teams and Slack, I would recommend Slack

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Melanie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Efficient and agile communication tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has a set of online communication tools that optimize the collaborative work of our organization and facilitate communication with our clients. It allows you to create work groups, which provide the opportunity to share information between multi-company groups, teams, project groups or any type that is needed and improve the development of tasks. It offers communication channels that allow the development of an organized collaboration and helps to improve decision-making.

What is your favorite aspect of this product?

You have a high ability to share information and collaborate with coworkers efficiently. This platform offers very efficient group chat functions. It makes it possible to create direct communication channels with our clients. The video calling and voice calling functions are excellent. Searching your conversation history saves time finding what you need. It integrates seamlessly with Google Drive.

What do you dislike most about this product?

It is necessary to incorporate integrations with more tools to further improve the communication experience. Also the customization of notifications is not very cumbersome.

What recommendations would you give to someone considering this product?

Slack offers all the features expected of a collaboration platform, at a competitive price and with the ease of handling its functions.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Better with team collaboration and file sharing.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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