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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Siva Sanker G.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

easy to integrate

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

iimplementing coding

What is your favorite aspect of this product?

easily customisable

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

it is applicable for small and large projects

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Includes Product Enhancements

Cons

  • Vendor's Interest First

Nutritionist Rangoli J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Good tool to get alerts and escalation for support

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack distinguishes itself through seamless integration with a vast array of third-party apps, fostering a unified workspace where teams can consolidate tools and workflows. Its channel-based organization enhances clarity and collaboration, promoting focused discussions in public or private channels. The platform's intuitive interface, customizable features, and robust search capabilities streamline communication and information retrieval

What is your favorite aspect of this product?

Alerts, escalations, notifications helps us alot in getting right contacts for our support issues

What do you dislike most about this product?

One potential drawback of Slack is its potential for information overload due to constant notifications and messages. Managing notifications effectively can be challenging, leading to distractions and reduced productivity. Additionally, while integrations are powerful, managing multiple integrations and keeping track of permissions and settings can become cumbersome for larger teams.

What recommendations would you give to someone considering this product?

Consider Slack if you value seamless integration of tools, organized communication through channels, and robust collaboration features. Ensure you set clear notification preferences to manage information flow effectively. Explore its customization options to tailor the workspace to your team's needs, and leverage its community for support and best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Security Protects

Alamin I.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Best productivity boosting tool i have found

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its file-sharing option is so easy to use. One can share any file or document through any platform. It's purpose is transparent and to help it's users.

What is your favorite aspect of this product?

I can easily organize channels. This helps me find my important channel easily. Thud it saves my time greatly.

What do you dislike most about this product?

It always hampers you to come back to it, even if you are off work. This is so disturbing.

What recommendations would you give to someone considering this product?

No doubt it completes all your desires. It gives you what you want from it. I would greatly recommend everyone to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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