What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Siva Sanker G.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2024
easy to integrate
Likeliness to Recommend
What differentiates Slack from other similar products?
iimplementing coding
What is your favorite aspect of this product?
easily customisable
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
it is applicable for small and large projects
Pros
- Reliable
- Inspires Innovation
- Saves Time
- Includes Product Enhancements
Cons
- Vendor's Interest First
Nutritionist Rangoli J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2024
Good tool to get alerts and escalation for support
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack distinguishes itself through seamless integration with a vast array of third-party apps, fostering a unified workspace where teams can consolidate tools and workflows. Its channel-based organization enhances clarity and collaboration, promoting focused discussions in public or private channels. The platform's intuitive interface, customizable features, and robust search capabilities streamline communication and information retrieval
What is your favorite aspect of this product?
Alerts, escalations, notifications helps us alot in getting right contacts for our support issues
What do you dislike most about this product?
One potential drawback of Slack is its potential for information overload due to constant notifications and messages. Managing notifications effectively can be challenging, leading to distractions and reduced productivity. Additionally, while integrations are powerful, managing multiple integrations and keeping track of permissions and settings can become cumbersome for larger teams.
What recommendations would you give to someone considering this product?
Consider Slack if you value seamless integration of tools, organized communication through channels, and robust collaboration features. Ensure you set clear notification preferences to manage information flow effectively. Explore its customization options to tailor the workspace to your team's needs, and leverage its community for support and best practices.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Security Protects
Alamin I.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2024
Best productivity boosting tool i have found
Likeliness to Recommend
What differentiates Slack from other similar products?
Its file-sharing option is so easy to use. One can share any file or document through any platform. It's purpose is transparent and to help it's users.
What is your favorite aspect of this product?
I can easily organize channels. This helps me find my important channel easily. Thud it saves my time greatly.
What do you dislike most about this product?
It always hampers you to come back to it, even if you are off work. This is so disturbing.
What recommendations would you give to someone considering this product?
No doubt it completes all your desires. It gives you what you want from it. I would greatly recommend everyone to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing