What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sean W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Good service, will stay if no more crazy AI policy
Likeliness to Recommend
What differentiates Slack from other similar products?
Not much although most people on our team have used slack before joining
What is your favorite aspect of this product?
Ease of use + ability to collab with other organizations
What do you dislike most about this product?
They were going to scrape user data to train their AI models - we will switch to a more pricey-focused vendor if they try that again. Other than that, I think its a good service.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Security Frustrates
Denis W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great Product To Use In A Collaborative Team
Likeliness to Recommend
What differentiates Slack from other similar products?
The biggest difference is the ease of integration with many tools
What is your favorite aspect of this product?
Instant Messaging among team members and instant notifications
What do you dislike most about this product?
I have used Slack for a couple of years now since I work in an Agile work environment and no product comes closer to this product.
What recommendations would you give to someone considering this product?
For anyone considering this product who especially deals with a collaborative team, I will fully endorse this product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Mykhailo K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Robust and intuitive team communication platform
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself with its seamless integrations with various productivity tools, its intuitive and user-friendly interface, and powerful collaboration features such as channels and direct messaging.
What is your favorite aspect of this product?
My favorite aspect of Slack is its extensive integration capabilities, allowing seamless connectivity with other tools like Google Drive, Trello, and Jira, which enhances overall productivity and collaboration.
What do you dislike most about this product?
What I dislike most about Slack is its cost, which can be high for larger organizations, and the occasional notification overload that can be distracting.
What recommendations would you give to someone considering this product?
I recommend fully exploring and utilizing Slack's integration capabilities with other productivity tools to streamline your workflow. Additionally, customize your notification settings to manage and reduce distractions effectively.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service