What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Ramya N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Connecting with colleagues instantly
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has helped us establish cross teams connectivity efficiently and create pages where support issues can be raised quickly
What is your favorite aspect of this product?
Ability to integrate alerts from third party tool using web-hook
What do you dislike most about this product?
Ability to have pinned messages like in discord would be good to have
What recommendations would you give to someone considering this product?
A recommended tool for multiple teams in an organisation to connect with each other instantly
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Mbili M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
It has taken our team communication to a new level
Likeliness to Recommend
What differentiates Slack from other similar products?
This has been a game-changer for us because of how easy it is to communicate with the team and easily collaborate on projects. The UI is very inviting and easy to use it is an overall great product.
What is your favorite aspect of this product?
Instant messaging.
What do you dislike most about this product?
Nothing as of yet.
What recommendations would you give to someone considering this product?
Implement slack into your communications and product management process and your business will never be the same.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jay M.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jun 2021
Handy, mobile, detailed all in one.
Likeliness to Recommend
What differentiates Slack from other similar products?
Not sure about other products but it does exactly what I need it to.
What is your favorite aspect of this product?
The ability to customize the visibility of individual teams or employees.
What do you dislike most about this product?
Funnily enough, the look of it seems to be my issue.
What recommendations would you give to someone considering this product?
It takes a bit of getting used to, but once you do, you'll most likely become addicted to using it.
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Acts with Integrity
