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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Joshua M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Best tool for communication and collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers user-friendly responsive designs, great features to facilitate communication, accessible on the web, desktop, laptop, and mobile.It is also easy to use and reliable.

What is your favorite aspect of this product?

The creating of channels is easy and it enables teams to work towards the same goal, make informed decisions, and ensure there is transparency.Slack smoothen work with its seamless integration with other platforms like Google.I love that teams are able to communicate,collaborate and share files eaily using Slack.

What do you dislike most about this product?

I have experienced a delay in receiving message notifications.

What recommendations would you give to someone considering this product?

If you are looking for a product for your remote team to efficiently communicate and collaborarate I highly suggest Slack.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Helps Innovate

Carmen R.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Ability to manage workspaces

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has a great difference that is distinguished by its wide integration with many applications, thus being able to adapt to any industry or trade through communication, its interface is subtly easy to use and also maintaining a lively communication in this communication is extremely excellent.

What is your favorite aspect of this product?

This platform keeps me connected with all co-workers and clients within the company with any device that is available with Slack, an example would be that I can respond as much as on my office or home computer, I can even communicate through from my phone. It is really useful to be able to have Slack on hand through my Smartphone so I can receive notifications and view messages comfortably on my PC or Tablet. Slack also allows me to send the thread of the conversation to my email or any email address that I have scheduled in the chat.

What do you dislike most about this product?

It is very difficult to learn to use the hashtags of the platform, it simply causes a bit of confusion when wanting to search for the thread of a conversation. It's a bit disappointing not being able to use Slack outside of work, sometimes you need to be able to have a conversation with a person without having to do things related to work. The cost is a bit high, although I do not deny that there is a wide variety of prices, I still do not consider them to be the best on the market.

What recommendations would you give to someone considering this product?

I recommend it since in environments with a very fast pace, efficient communication is required that allows rapid management of projects or things in general within a company. The entire organization has had good results when it experimented with Slack for a long period of time and it was incredible how it contributed a lot to communication, this being an immediate solution as a tool to have a better feedback communication with employees, bosses and clients within a company.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Madhu K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Appealing business instant messaging solution

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is the only robust internal communications program that has covered almost every aspect from business instant messaging to team collaboration.

What is your favorite aspect of this product?

The way Slack has encouraged great relationships across our organization is what I like most since I am able to communicate with colleagues at ease.

What do you dislike most about this product?

The video conferencing feature though isn't robust enough but it works well when integrated with web conferencing platforms like GoToMeeting.

What recommendations would you give to someone considering this product?

If they would love to get instant messages from the contacts, i recommend having the mobile application.

Pros

  • Helps Innovate
  • Respectful
  • Security Protects
  • Continually Improving Product

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