What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Mohd Danish A.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Tool to collaborate with Client
Likeliness to Recommend
What differentiates Slack from other similar products?
We can people availability, local time and Location of person.
What is your favorite aspect of this product?
Channels, search, advance search and tracking document
What do you dislike most about this product?
There is nothing which i dislike its a professional tool for collaboration
What recommendations would you give to someone considering this product?
Great tool for real time communication
Pros
- Reliable
- Performance Enhancing
- Security Protects
- Helps Innovate
Steven X.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Easy use, work reliable, have all feature we need
Likeliness to Recommend
What differentiates Slack from other similar products?
clean friendly interface
What is your favorite aspect of this product?
it can record the communication
What do you dislike most about this product?
when I attach .bat file in chat channel with another user, it attach file but also shows whole content in the .bat file on the message screen. Sometimes the bat file has sensitive information in it. I
What recommendations would you give to someone considering this product?
don't show .bat file content after attach
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
Cons
- Security Frustrates
Sean W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Good service, will stay if no more crazy AI policy
Likeliness to Recommend
What differentiates Slack from other similar products?
Not much although most people on our team have used slack before joining
What is your favorite aspect of this product?
Ease of use + ability to collab with other organizations
What do you dislike most about this product?
They were going to scrape user data to train their AI models - we will switch to a more pricey-focused vendor if they try that again. Other than that, I think its a good service.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Security Frustrates