What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2024
Easy to use.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Security Protects
- Enables Productivity
Chaitali P.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2024
If you want ti change your everyday, this is it!
Likeliness to Recommend
What differentiates Slack from other similar products?
It is so easy and creative that can change anyone’s day by using all features they are offering.
What is your favorite aspect of this product?
Communication part
What do you dislike most about this product?
I don’t have anything negative to say about this
What recommendations would you give to someone considering this product?
Go for it, this is all you need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Júlio C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Simply wonderful and intuitive
Likeliness to Recommend
What differentiates Slack from other similar products?
It's simple, you don't need to take the time for training or help
What is your favorite aspect of this product?
ChannelThe use of channels and gifs in conversations
What do you dislike most about this product?
Limiting previous messages
What recommendations would you give to someone considering this product?
PaI would definitely indicate, and depending on the need and size of the team, pay for the premium plan
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service