What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jordan P.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2024
Effective and fast paced communication.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's simplistic design sets it apart from its peers. Despite the avalanche of features available within Slack, it has the design of a simple chat tool , which the average person can learn to use almost immediately. Slacks overall learning curve is reasonable and its most important features are just a click away and easy to use.
What is your favorite aspect of this product?
Third party integrations are one of the most alluring part of my Slack experience. At the moment,, Slack is seamlessly integrated with all major softwares I use at work and this has enabled me perform.a lot of actions on the integrated third party softwares, right from within my Slack interface.
What do you dislike most about this product?
Slack consumes a lot of system resources. This is the only point of little dissatisfaction I can point to.
What recommendations would you give to someone considering this product?
Slack powers cross team and departmental communication / collaboration at my workplace. I believe without Slack, our internal communication will be lopsided and slow. .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
İbrahim Hilmi D.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted May 2024
Great Messaging Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
I think Slack's design first and foremost is really amazing compared to other boring apps.
What is your favorite aspect of this product?
I like especially when I can integrate this tool with Google Sheets and Google Docs.
What do you dislike most about this product?
I do not like the mentioning function in group chats, it does not necessarily work good.
What recommendations would you give to someone considering this product?
I like to recommend them to use this tool for smaller groups, it's a lot better.
Pros
- Altruistic
- Helps Innovate
- Continually Improving Product
- Reliable
Alhashir M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Good for collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Channels can be created for communication. Each channel can be dedicated to discuss or communicate on a single topic/agenda
What is your favorite aspect of this product?
Multiple channels can be created and each can be used of a dedicated communication. This helps to keep segregated discussions as per topic to a particular channel. It helps users to search for a related query in a single channel. Multiple slack user profiles can be managed from a single slack application
What do you dislike most about this product?
Requires external video conferencing application
What recommendations would you give to someone considering this product?
Great tool, go to it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity