Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bella C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Team's Central Hub for Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

What I love about Slack is its simple and clean design. It’s not just another messaging app; it feels like a whole workspace!

What is your favorite aspect of this product?

What I like about Slack is how easy it is to create different channels for our projects. It keeps everything neatly organized so I know exactly where to look for what I need. Sending messages and sharing files is a breeze making my workday so much smoother and less stressful.

What do you dislike most about this product?

The thing that bugs me a little is the cost for larger teams.

What recommendations would you give to someone considering this product?

If you want a tool that brings your team together, I wholeheartedly recommend Slack.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Ikponmwosa O.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Makes collaboration exciting

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Unique User interface

What is your favorite aspect of this product?

The functionality

What do you dislike most about this product?

Not certain

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Syverine B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Superior Messaging Platform!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has a simple, easy-to-use design that people often prefer over more complicated tools.

What is your favorite aspect of this product?

I love its customer support, It also lets me customize notifications by channel, keywords, or time to help prevent too many alerts.

What do you dislike most about this product?

Price can be an issue but its okay.

What recommendations would you give to someone considering this product?

I recommend it to everyone out there.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019