What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Chirag A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Impressive Product
Likeliness to Recommend
What differentiates Slack from other similar products?
Integrations
What is your favorite aspect of this product?
Features and integrations
What do you dislike most about this product?
Bit complicated to use
What recommendations would you give to someone considering this product?
Good for enterprises
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Effective Service
Davut c.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
fantastic messagging product
Likeliness to Recommend
What differentiates Slack from other similar products?
Emojis, channels, huddles
What is your favorite aspect of this product?
Channels and private groups
What do you dislike most about this product?
Huddle performance
What recommendations would you give to someone considering this product?
Should try
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Ekta S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Best collaboration tool for developers
Likeliness to Recommend
What differentiates Slack from other similar products?
1) Sleek easy to user user interface 2) Great collaboration tool since it uses workflows and other capabilities as well 3) Real time communication through channels , 1-1 on chats
What is your favorite aspect of this product?
1) Huddle - easy to use voice calling feature 2) Workflows - that help makes task flows much easier 3)Developer friendly - it provides API's and tools for developers to work with
What do you dislike most about this product?
1) Learning Curve - Might take long for new users to be onboarded on slack, since it is quite different from Teams and Google Chat 2) Can be resource intensive - needs good memory and power to run the application1
What recommendations would you give to someone considering this product?
1) Very easy to create channels for team communication 2) onboarding is quite smooth. It has a workspace URL which makes things very easy 3) Easy to use emojis and uploading any kind of files
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity