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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Chirag A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Impressive Product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Integrations

What is your favorite aspect of this product?

Features and integrations

What do you dislike most about this product?

Bit complicated to use

What recommendations would you give to someone considering this product?

Good for enterprises

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Davut c.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

fantastic messagging product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Emojis, channels, huddles

What is your favorite aspect of this product?

Channels and private groups

What do you dislike most about this product?

Huddle performance

What recommendations would you give to someone considering this product?

Should try

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Ekta S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best collaboration tool for developers

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

1) Sleek easy to user user interface 2) Great collaboration tool since it uses workflows and other capabilities as well 3) Real time communication through channels , 1-1 on chats

What is your favorite aspect of this product?

1) Huddle - easy to use voice calling feature 2) Workflows - that help makes task flows much easier 3)Developer friendly - it provides API's and tools for developers to work with

What do you dislike most about this product?

1) Learning Curve - Might take long for new users to be onboarded on slack, since it is quite different from Teams and Google Chat 2) Can be resource intensive - needs good memory and power to run the application1

What recommendations would you give to someone considering this product?

1) Very easy to create channels for team communication 2) onboarding is quite smooth. It has a workspace URL which makes things very easy 3) Easy to use emojis and uploading any kind of files

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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