What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Shivam G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Slack Review
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is good for chatting with the team. Good for huddle and meetings.
What is your favorite aspect of this product?
The favorite aspect is the emojis in slack. It do offer fun emojis to react.
What do you dislike most about this product?
The last seen feature is missing in teams.
What recommendations would you give to someone considering this product?
Good product for video conferencing, group chats and instant messaging.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Appreciates Incumbent Status
Sacide T.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted May 2024
Best Business Messaging App
Likeliness to Recommend
What differentiates Slack from other similar products?
The whole app is based on redesigning business instant messaging, its spectacular.
What is your favorite aspect of this product?
I like the way this tool have all the groups and it's very easy to find what you look for.
What do you dislike most about this product?
The prices per user is so high, so that we need to give guest accounts to newcomers.
What recommendations would you give to someone considering this product?
I would recommend especially to older generations to get used to this tool because the future lies here.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Berkay A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Easy to use, diverse features
Likeliness to Recommend
What differentiates Slack from other similar products?
channel based communication
What is your favorite aspect of this product?
Integration ecosystem
What do you dislike most about this product?
managing notifications
What recommendations would you give to someone considering this product?
have a demo first
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Saves Time