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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Paulo Henrique F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It’s very easy to use, and have a really good layout

What is your favorite aspect of this product?

Facility to use

What do you dislike most about this product?

We can’t record the meeting/calls

What recommendations would you give to someone considering this product?

Implement the function to record the screen when you are sharing

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack: Communicate with your Team easily

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It allows to connect with a wide range of third-party applications and services which helps in productivity enhancement.

What is your favorite aspect of this product?

My favorite aspect of the product is its simple interface where users can manage channels and conversations easily. Also, it is fantastic in multi-device sync so if I type a message to a person in device one, without sending the message also the message shows up in all connected devices' message box,

What do you dislike most about this product?

Free version has limitations on message history and storage which limits the product from some users.

What recommendations would you give to someone considering this product?

Explore the integrations with third-party apps and see if it meets your requirements then think about upgrading to the paid plan.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ifeoma O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Community based messaging platform.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's design focuses on community building and from the perspective of an organisation, we've found it beneficial. Through provisions like Slack channels, communication among team members In my company is personalized and this contributes hugely towards creating well bonded teams in my company.

What is your favorite aspect of this product?

Slavk's mobile app is the tool I rely upon the most, to access Slack and this is what I have cherished the most about my Slack experience. With the Slack mobile app, I have been able to communicate and collaborate with members of my team, while I am on the go., Thereby letting me to always stay connected with the latest developments in my department from wherever I am.

What do you dislike most about this product?

In a typical day, Slack can easily become a distraction, as a result of non-stop notifications from.channels that I am part of. If I had my way , I will like to have control over the type of notifications I get from Slack and the channels I get them from.

What recommendations would you give to someone considering this product?

Slack is a community based collaboration platform, which I think all modern teams should at least consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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