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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Manmohit S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Quick response and features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use

What is your favorite aspect of this product?

Quick response and features

What do you dislike most about this product?

Nothing so fat

What recommendations would you give to someone considering this product?

Definitely use this tool for quick connections

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Rimsha K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

We are more productive with Slack.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's knowledge sharing capabilities, sets it apart from similar software products. As a company, conversation history on Slack channels have become a reliable hub of expertise, experiences and ideas from which, we continuously generate valuable knowledge and information to execute present day work projects and achieve operational productivity across teams and departments within my company.

What is your favorite aspect of this product?

Slack channels are the most important part of the Slack experience for me. Within my company, channels connect employees with the right information and conversations necessary for them , to be efficient in the course of their work.

What do you dislike most about this product?

I will like to see Slack gives user like myself advanced customization options to prioritize notifications from specific Channels, as against mass notification from every Slack channel I am a member of.

What recommendations would you give to someone considering this product?

I am of the opinion that Slack is an important tool to consider for groups , teams and entire organizations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Molly v.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

I couldn't function without slack!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's way better - Teams is horrendous and not user friendly! Slack is easy, fast, and collaborative. It improves the ability to get work done immensely.

What is your favorite aspect of this product?

The way it looks and works just makes sense to my brain!

What do you dislike most about this product?

The only thing I dislike is when you took away the compose button, but it;'s back so I am happy!

What recommendations would you give to someone considering this product?

Just do it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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