What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
William H.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Unmatched centralized messaging.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slacks centralized messaging design, and its plethora of integration capabilities, sets it apart from any other messaging software, that I have encountered . Being able to automate small, workflow processes on Slack adds a lot to my productivity levels at work.
What is your favorite aspect of this product?
Slack's intuitive user interface makes it exceptionally smooth and easy to use on different platforms . Be it on desktop , mobile or on web browser. Using a communication software which most employees can learn to use within a day , really makes Slack a standout tool.
What do you dislike most about this product?
Occasionally, I experience lags in refreshing messages on Slack , especially on the desktop version. This has been very disruptive to my flow of communication , especially when it happens during active work hours.
What recommendations would you give to someone considering this product?
For technology teams like ours, I am of the opinion that Slack is a tool to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Shubham M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2024
Slack Review
Likeliness to Recommend
What differentiates Slack from other similar products?
It's one of the best communication tool for a large organization. It's has a great capabilities of customization as per the need of the organization and the best thing is that it can be integrated with any tool
What is your favorite aspect of this product?
Customization and integration.
What do you dislike most about this product?
nothing to dislike, but it's costly
What recommendations would you give to someone considering this product?
must go for it if you're trying to establish a effective communication within organization
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Ipek Nil B.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Amazing Business Communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack made business instant messaging more fun and enjoyable and it's a great thing.
What is your favorite aspect of this product?
I like how the link preview works in this tool, sometimes I do not even need to open the link at all.
What do you dislike most about this product?
I really think the pricing is on the roof tight now and it hurts us as businesses.
What recommendations would you give to someone considering this product?
I would recommend people who are not familiar with the tool to be more familiar with the tool as soon as possible to get ready.
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable