Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Aman S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

user friendly team chat

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

the free plan preserves a short message history, making current initiatives difficult.

What is your favorite aspect of this product?

custom slackbot alerts are useful.

What do you dislike most about this product?

slack is integration options are more extensive than other messaging programs, simplifying Tasks

What recommendations would you give to someone considering this product?

fast teamwork, especially in tech or virtual contexts.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Cons

  • Less Respectful
  • Commodity Features
  • Less Efficient Service

Smrati T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

powerful tool that can enhance communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Fun Features: With emojis, GIFs, and reactions, Slack adds a fun element to workplace communication, making it more engaging.

What is your favorite aspect of this product?

Searchable History: You can easily search past messages and files, which is great for finding important info without digging through conversations.

What do you dislike most about this product?

Limited File Storage: The free plan has limited file storage, which can be a drawback for teams that need to share a lot of documents.

What recommendations would you give to someone considering this product?

Explore the Free Version First: Start with the free plan to familiarize yourself with the platform and see if it meets your needs before committing to a paid plan.

Pros

  • Inspires Innovation
  • Transparent
  • Includes Product Enhancements
  • Continually Improving Product

Sneha S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

sets up communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Email is not as good for sharing files and talking to people in real time as Slack.

What is your favorite aspect of this product?

Chats in a channel stay organised with pins and threads. Slackbots alerts are useful.

What do you dislike most about this product?

Notifications from too many sources can be too much to handle.

What recommendations would you give to someone considering this product?

fantastic for teams that work from home or in a mixed setting and need more than just chat.

Pros

  • Trustworthy
  • Caring
  • Saves Time
  • Fair

Cons

  • Less Efficient Service
  • Less Inspiring
  • Less Generous

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019