What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Aman S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2024
user friendly team chat
Likeliness to Recommend
What differentiates Slack from other similar products?
the free plan preserves a short message history, making current initiatives difficult.
What is your favorite aspect of this product?
custom slackbot alerts are useful.
What do you dislike most about this product?
slack is integration options are more extensive than other messaging programs, simplifying Tasks
What recommendations would you give to someone considering this product?
fast teamwork, especially in tech or virtual contexts.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Less Respectful
- Commodity Features
- Less Efficient Service
Smrati T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
powerful tool that can enhance communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Fun Features: With emojis, GIFs, and reactions, Slack adds a fun element to workplace communication, making it more engaging.
What is your favorite aspect of this product?
Searchable History: You can easily search past messages and files, which is great for finding important info without digging through conversations.
What do you dislike most about this product?
Limited File Storage: The free plan has limited file storage, which can be a drawback for teams that need to share a lot of documents.
What recommendations would you give to someone considering this product?
Explore the Free Version First: Start with the free plan to familiarize yourself with the platform and see if it meets your needs before committing to a paid plan.
Pros
- Inspires Innovation
- Transparent
- Includes Product Enhancements
- Continually Improving Product
Sneha S.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
sets up communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Email is not as good for sharing files and talking to people in real time as Slack.
What is your favorite aspect of this product?
Chats in a channel stay organised with pins and threads. Slackbots alerts are useful.
What do you dislike most about this product?
Notifications from too many sources can be too much to handle.
What recommendations would you give to someone considering this product?
fantastic for teams that work from home or in a mixed setting and need more than just chat.
Pros
- Trustworthy
- Caring
- Saves Time
- Fair
Cons
- Less Efficient Service
- Less Inspiring
- Less Generous