Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Yadav M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Slack has a lot to offer in terms of communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out, in my opinion, because it only takes a few minutes to get started sending and receiving messages.

What is your favorite aspect of this product?

I appreciate its full capability, ease of use, and compatibility with other apps. The platform's real-time messaging feature, channel organization, and file sharing capabilities make it an indispensable tool for any productive teams.

What do you dislike most about this product?

With its many capabilities, Slack is a well-designed communication application. Therefore, there isn't anything specifically wrong with the goods.

What recommendations would you give to someone considering this product?

I would strongly advise anyone looking for a dependable and feature-rich tool to use this one.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dishant G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

user interface and seamless integration with hundreds of third-party apps, making it highly adaptable to different workflows. Its powerful channel-based communication system fosters better collaboration across teams, especially in large organizations.

What is your favorite aspect of this product?

My favorite aspect of Slack is its customizable notifications. This allows users to control how and when they receive updates, ensuring a balance between staying informed and avoiding distraction overload.

What do you dislike most about this product?

One downside is that Slack's pricing structure can be quite expensive for larger teams, especially when full access to features like unlimited message history and advanced integrations is required.

What recommendations would you give to someone considering this product?

I recommend exploring Slack's app integrations and automation features early on to fully leverage its potential for improving productivity and streamlining communication within your team.

Pros

  • Helps Innovate
  • Caring
  • Altruistic
  • Acts with Integrity

Gilberto L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Messaging platform for teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Unlike other communication tools such as WhatsApp or Skype, Slack is specifically designed for teamwork, which translates into better organization of information and greater efficiency in collaboration, this tool can be said to be essential for any team looking to improve communication and internal collaboration.

What is your favorite aspect of this product?

What people like most about this platform is that it gives Slack users the ability to hold conversations organized by topic, integration with other productivity tools and the ease of making video calls and sharing screens. Additionally, advanced message and file search makes it easy to retrieve information quickly and easily. Its ease of use, advanced features, and integration with other tools make it the ideal platform for working more efficiently and productively.

What do you dislike most about this product?

There is nothing I don't like about this platform since it facilitates communication between team members, allows conversations to be organized by topic, and improves collaboration and productivity.

What recommendations would you give to someone considering this product?

I recommend Slack because it has become the preferred communication tool for many companies and teams due to its ease of use, its ability to organize conversations efficiently, and its integration with other productivity tools. Recommending this platform to your team can significantly improve collaboration and internal communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019