What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sajini C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2024
All the features in one place - a worthy purchase!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has all the collaborative communication features all at one platform and they are continually developing and testing out new features (Like huddles and voice notes). This makes Slack stand out from it's usual competition all the time..
What is your favorite aspect of this product?
Huddles is my favorite aspect - This allows me to connect with any of my online team members in seconds over voice.
What do you dislike most about this product?
Sometimes Slack has glitches with their notification system, this is not a continual issue. But it has happened quite some times but was fixed thereafter.
What recommendations would you give to someone considering this product?
This is 100% a worthwhile purchase! For any individual or company who is looking to purchase the product my advice is to 1st try out their free package and understand the features and compatibility and then move onto subscribing to the paid plan with unlimited text messages per your team option.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Asma A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2024
very productive tool for communication
Likeliness to Recommend
What differentiates Slack from other similar products?
UI is very modern and features
What is your favorite aspect of this product?
sending code block
What do you dislike most about this product?
calls is not the same other products
What recommendations would you give to someone considering this product?
if your in tech you should use it
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Reliable
Pranav S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2024
Slack -Best way of replacing e-mails.
Likeliness to Recommend
What differentiates Slack from other similar products?
Quick responses from service teams whenever required
What is your favorite aspect of this product?
Ease of use and its wide ranging features helps us lot
What do you dislike most about this product?
Nothing to dislike but messaging sometimes gets unorganised
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Helps Innovate
- Trustworthy
- Respectful
- Client Friendly Policies