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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Evan C.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Keeps in Step with Similar Products

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is really mobile friendly, which has not always been the case for Microsoft Teams.

What is your favorite aspect of this product?

Ease of use and set up of channels, sharing of data, and managing shared files.

What do you dislike most about this product?

I think the way it manages notifications for new people joining a team is a little inelegant.

What recommendations would you give to someone considering this product?

This is a good tool for collaboration and communication, similar to Teams and Discord.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Amos V.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Stepping Stone Product

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

We moved from using Skype for Business as our company's main communicating tool to Slack. Slack stood out from Skype and Google Hangout, products with an intuitive user experience, with a vast integration ecosystem, and powerful search functionality tools. The product is well customizable and scalabile.

What is your favorite aspect of this product?

We used the product for 3 years before we switched over to a new communications platform. Slack was great as a communication tool. As a user, my favorite aspect was its intuitive design.

What do you dislike most about this product?

Lack of complete Features pushed us away from the product. Email, phone, etc.

What recommendations would you give to someone considering this product?

This is a good product. Go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Giovani G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack's Features Are Incredible and Reliable

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I am impressed by how reliable and easy to use Slack has been. Slack meets our collaboration and communications needs.

What is your favorite aspect of this product?

I love how affordable Slack has been. Slack is fast and accurate to use.

What do you dislike most about this product?

I do not dislike Slack. Slack has been the best.

What recommendations would you give to someone considering this product?

I highly recommend Slack. Slack is brilliant for team communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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