What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Nikhil C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
One application with loaded features, capabilities
Likeliness to Recommend
What differentiates Slack from other similar products?
One application with loaded features and capabilities that fulfils all the requirement for Internal communication purpose within any organisation.
What is your favorite aspect of this product?
Single window application, with all the options available on one screen.
What do you dislike most about this product?
Nothing to dislike, it fulfils are the requirements.
What recommendations would you give to someone considering this product?
Its a segment top application, go for it. You can find any better app than this.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amrithasri M.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Excellent official Private chat pool
Likeliness to Recommend
What differentiates Slack from other similar products?
Excellent communication software to use within the organisation.
What is your favorite aspect of this product?
Easy to create groups. Safer to share official information and documents. It integrates well with third party applications. Quick messaging with any one from my organisation and screen sharing helps a lot.
What do you dislike most about this product?
Notification feature should be improved.
What recommendations would you give to someone considering this product?
It helps to make the official things separately from other social media.It is safer and works only for your organisation.Surely works great worth buying.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Saachi D.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2024
Has multiple features,hardly disappoints🤩
Likeliness to Recommend
What differentiates Slack from other similar products?
There are just too many features you get in slack but the best differentiator, hands down, is the number of software integrations you can do in slack to ease your day to day operations. In my previous organisation, we had almost 10-15 software’s integrated into slack, like Asana, confluence etc.
What is your favorite aspect of this product?
Favourite one would be the instant messaging feature. I love how quick and easy it to to search anybody from the entire organisation and drop them a quick text. So quick yet formal. Moreover, if I want to do a quick call instead of a quick message, that’s also possible.
What do you dislike most about this product?
I don’t really dislike anything because I believe it is continually improving. However, I believe screen sharing while huddles (what we call call quick calls in slack) do have a lot of improvement since it always gives me and the other person bandwidth issues.
What recommendations would you give to someone considering this product?
Slack can solve the purpose of instant messaging, calls, files collaboration and much more. However, it is still advised to research on what your organisation needs and whether slack is solving that purpose for your entire organisation.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity