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Cisco Systems

Smartlook Analytics

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Smartlook Analytics
7.9 /10

What is Smartlook Analytics?

Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Company Details


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Awards & Recognition

Smartlook Analytics won the following awards in the Product Analytics category

Smartlook Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartlook Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartlook Analytics?

0% Negative
13% Neutral
87% Positive

Pros

  • Client Friendly Policies
  • Altruistic
  • Appreciates Incumbent Status
  • Performance Enhancing

Feature Ratings

Average 88

Marketing Analytics

92

API Framework

90

Analytics and Reporting

88

Data Management

88

Conversion Analysis

88

Data Integrity

86

Mobile Functionality

86

Data Analysis and Survey Function

85

Device and Browser Analytics

83

Audience Segmentation

82

Data Warehousing

76

Vendor Capability Ratings

Average 79

Quality of Features

83

Ease of Implementation

83

Business Value Created

83

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Breadth of Features

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Vendor Support

72

Smartlook Analytics Reviews

Andrea G.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Data Modeling and Visualization Solution

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

Smartlook Analytics record website visitors sessions to help analyze their behaviors automatically.

What is your favorite aspect of this product?

It is cost effective. Has a wide range of cloud analytics tools in one spot. Has a mobile application unlike similar tools like Board and Adobe Analytics.

What do you dislike most about this product?

Lacks enough data for features customization.

What recommendations would you give to someone considering this product?

To check and analyze user actions for real-time visualization, I highly recommend Smartlook Analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David f.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

My user experience with smartlook analytics

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

It's very easy to use and to implement unlike other similar platforms

What is your favorite aspect of this product?

Recording are easy to view and read. Has clean dashboard interface and easy to navigate.

What do you dislike most about this product?

It's the Best have no negativities towards it

What recommendations would you give to someone considering this product?

Great with tracking website errors. It also analyses user behavior in many different ways so I highly recommend it to anyone

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Smartlook Analytics Comparisons

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