What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Project Portfolio Management - Midmarket
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Automating processes during project management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Process automation has led us to close new businesses, add our team to new projects, and innovate in the different areas of our company. The team now coordinates much more efficiently since we have the collaboration functions, scalability of the sheets, automated data collection, customization, and configuration, all of which is a compendium of possibilities for saving time, money, and has even allowed us to improve our annual ROI. Another positive point is the ease of carrying out collaborative work as a team, this being a fundamental part of our daily work to follow the workflow and coordinate the parts of our teams in the departments.
What is your favorite aspect of this product?
Smartsheet has allowed us to manage our projects and follow a line of work very efficiently from day one. It provides an interface packed with tools that has allowed us to automate work processes, from information collection, data analysis and report preparation, which is a comprehensive management of different work projects. Smartsheet is an easy-to-use platform, our work team has easily adapted to each function and any new features from the support team and the support material provided in its library have been the necessary support to improve and facilitate our navigation on the platform.
What do you dislike most about this product?
Our work team has adapted perfectly to the functions provided by Smartsheet, it has facilitated our work, it has been easy to use, it has automated various processes, integrated our work team and even customer support has always been attentive. Every part of the platform has been exactly what we needed, so I can't find any negative aspects to highlight; when something fails, an update is always there to fix it.
What recommendations would you give to someone considering this product?
I understand that with so many tools, Smartsheet can become an overwhelming tool, but it provides each and every one of the possibilities to correctly understand the function of the entire platform. My recommendation is to get more information about the entire function and thus facilitate the integration process.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Rohit Y.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"An effective tool for collobration and project."
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Combines spreadsheet capabilities with project management to provide flexibility.
What is your favorite aspect of this product?
I adore how simple it is to set up and oversee several tasks concurrently.
What do you dislike most about this product?
Too many features may be too much for novice users to handle.
What recommendations would you give to someone considering this product?
Perfect for handling complicated projects with medium-Sized to big teams.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Hussain K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
strong and adaptable tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
it's helpful to be able to handle many things at once.
What is your favorite aspect of this product?
being flexible. smartsheet can keep track of budgets, chores, and projects.
What do you dislike most about this product?
complex data and traits that haven't been found yet can slow it down.
What recommendations would you give to someone considering this product?
a lot of people use it to stay up to date.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Under Delivered
