What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Smartsheet Reviews
Kate P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
User-Friendly Spreadsheet Power
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It's spreadsheet-like Interface. Users comfortable with Excel can easily navigate and manage projects within the grid-based layout. This lowers the learning curve for teams already accustomed to spreadsheets.
What is your favorite aspect of this product?
It's user-friendly interface is a major win
What do you dislike most about this product?
It has limited collaboration features for complex projects
What recommendations would you give to someone considering this product?
If your team is already familiar with Excel or similar spreadsheet programs, Smartsheet's interface will feel natural and require minimal training. However, if your projects involve intricate workflows with complex logic or require deep integration with external data sources, explore options offering more advanced automation capabilities.
Pros
- Fair
- Friendly Negotiation
- Client Friendly Policies
- Acts with Integrity
Manav M.
- Role: Operations
- Industry: Education
- Involvement: Initial Implementation
Submitted May 2024
The easiest and power packed tool- Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
1. Smartsheets is very easy to use, it has predesigned templates and is much faster in comparison to Microsoft excel 2. Cross team collaboration and communication is way too easy with smartsheets, the settings and filters applied by one user don’t impact working of other members. 3. The view cell history and the activity is a superb tool,
What is your favorite aspect of this product?
1.The view cell history and the activity is a superb tool, changes made in a individual cell with the data and time are easily available. 2.Also ,adding reminders (ensures timely completion without delays), attachments (helps inattaching supporting documents) in each row is a great feature. 3. Preparation of Interactive dashboards and Gantt charts enables data visualization in a simplified manner.
What do you dislike most about this product?
1. We can’t open smartsheets in desktop app like excel 2. Multiple tabs can’t be opened in a single spreadsheet 3. We can’t use excel shortcuts like ctrl a , ctrl alt down and others in smartsheets
What recommendations would you give to someone considering this product?
Smartsheets is a power packed tool with the potential to takeover the market currently catering to Microsoft Excel. The ability to add reminders, attachments, create interactive dashboards and Gantt charts makes it a preferred and perfect tool for office use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vidhi C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to plan, track and automate tasks.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It is comparatively easy to learn. It gives a clear view of the status of all the projects.
What is your favorite aspect of this product?
It is user friendly and has a lot of features that makes it impactful.
What do you dislike most about this product?
Sometimes it lag in updating when multiple users are using it.
What recommendations would you give to someone considering this product?
Go for it! It helps in making better decisions based on real time data, automated workflows and execute at scale.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
