What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
97 Plan to Renew
Down
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
Translation missing: en.product_page.ratings.score 9.0
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Smartsheet Reviews
Gul M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Project Management Spreadsheet-powered
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Due to its user-friendly spreadsheet format, I use Smartsheet for everything from little to large tasks.
What is your favorite aspect of this product?
Automation and alerts help me keep projects on time without frequent manual modifications
What do you dislike most about this product?
Even if it's powerful, additional users and features might make it too expensive for smaller companies.
What recommendations would you give to someone considering this product?
Smartsheet is great for project managers that need more power but still like spreadsheets
Pros
- Helps Innovate
- Caring
- Acts with Integrity
- Continually Improving Product
Cons
- Commodity Features
- Charges for Enhancements
Rohit Y.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"An effective tool for collobration and project."
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Combines spreadsheet capabilities with project management to provide flexibility.
What is your favorite aspect of this product?
I adore how simple it is to set up and oversee several tasks concurrently.
What do you dislike most about this product?
Too many features may be too much for novice users to handle.
What recommendations would you give to someone considering this product?
Perfect for handling complicated projects with medium-Sized to big teams.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Jitendra L.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
"Flexible,customizable and efficient for project"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet differentiates itself from other project management and collaboration tools through several key features and functionalities - "Flexibility and Customization Automation Capabilities Collaboration Features Integration with Other Tools Reporting and Dashboards Resource Management."
What is your favorite aspect of this product?
My favorite aspect of Smartsheet is its flexibility and customization. The spreadsheet-like interface allows users to easily adapt it to various workflows, making it suitable for a wide range of projects and industries. This, combined with robust automation capabilities, enables teams to streamline processes and improve collaboration efficiently.
What do you dislike most about this product?
Nothing to dislike.
What recommendations would you give to someone considering this product?
Evaluate your specific needs, utilize templates, leverage automation features, ensure team training, and explore integrations for maximum efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
