What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Project Portfolio Management - Midmarket
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Rupa S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
Excellent product that has automated our workflow
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It has all the capabilities of an excel sheet but is a smarter version of it. Saves a lot of time if I had to do things in the excel otherwise
What is your favorite aspect of this product?
Its very easy to use, easy to setup workflows. Sharing and collaboration is easy.
What do you dislike most about this product?
Setting up complicated workflows takes a bit of time. Error messages also need to be improved on.
What recommendations would you give to someone considering this product?
Its an easy tool and will save you a lot of time if at present you are spending lot of time capturing data in sheets.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Appreciates Incumbent Status
Saqib C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
A powerful tool for work automation
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
One of Smartsheet’s biggest strengths is its flexibility. It’s like a combination of a spreadsheet and a project management tool, which makes it adaptable to various types of projects. You can create anything from simple task trackers to complex project plans with dependencies, timelines, and automated workflows.
What is your favorite aspect of this product?
Smartsheet is easy to use and has great features that allow project teams to share project status acorss stakeholders. From dashboards to built in automation/workflows, Smartsheet makes it easy to collect and disseminate project updates with team members.
What do you dislike most about this product?
Smartsheet isn't the cheapest option, especially when you compare it to some of its competitors. While I appreciate the features and flexibility, the pricing can add up if you're a small team or if you're only using it for basic project management needs. If you're a larger organization, the cost might be more justifiable due to the wide range of features, but for smaller teams or simpler projects, it may feel like you’re paying for more than you need.
What recommendations would you give to someone considering this product?
Recommended tool for all type of users for managing work with automations.
Pros
- Enables Productivity
- Helps Innovate
- Trustworthy
- Unique Features
Basit L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
future to excel-smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
smartsheet collaborates in a way that things go seamless, many collaborations are being done at the same time without extra efforts being put.
What is your favorite aspect of this product?
it is user-friendly, cost effective and well structured product where multiple collaborations takes place easily.
What do you dislike most about this product?
nothing to be disliked in this product.
What recommendations would you give to someone considering this product?
purchase it with eyes closed.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
