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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

A tool with many important options

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Especially useful for team members who have no knowledge of building a project plan, but need to organize and assign tasks to various team members. Also external marketing partners use it as an input form tool to collect information from customers attending events and webinars Smartsheet is really intuitive and useful in these areas.

What is your favorite aspect of this product?

Covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options. create custom reports and publish them to the web easily, filter available content based on the user viewing the resource, comments, attach files, testing, reminders and automations all in the same interface. A somewhat complex program, but with its benefits for the future.

What do you dislike most about this product?

In a visual and aesthetic aspect the graphics, cards and control panel components could be more customizable, Zapier is available for external integration, but for its use it has an additional cost, it would be good if some integrations were built in Smartsheet to have more variability and with lower cost and its Problems connecting with legacy software through API or other methods.

What recommendations would you give to someone considering this product?

It works very well as a tool for project managers to effectively manage their team and keep projects on track. For us the excellent performance to encourage task organization; the learning curve is easy, you will be able to use it correctly. If you have a small to medium sized project that needs to be managed on a central axis, Smartsheet would be a great choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Shawne P.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best tool for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a solid and amazing tool for project and portfolio management. I like how easy it is to implement and set up. It allows us to manage our projects from anywhere anytime. It is super easy to create and allocate new tasks to colleagues.

What is your favorite aspect of this product?

Smartsheet enables me to organize and manage my daily projects and tasks with ease. It is one of the easiest application i have ever encountered. The interface is very intuitive and user-friendly thus making it quite easy to learn and use. The customer support team is readily available anytime.

What do you dislike most about this product?

I can't remember anything that disappointed me while using Smartsheet.

What recommendations would you give to someone considering this product?

To all prospective customers, i recommend Smartsheet for project and portfolio management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kevin R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Smartsheet is excellent PM/BI tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

My day-to-day sales operations are handled entirely in Smartsheet. I created a dashboard to track my open and concluded sales, products suggested, billing key performance indicators, and other metrics critical to my success. It is also used as an input form tool by external marketing partners to collect data from clients attending events and webinars. It makes it possible to see numerous useful insights into our regular sales and marketing operations.

What is your favorite aspect of this product?

Teams and individuals that are accustomed to working in Excel will find Smartsheet to be a natural transition. This tool will be especially helpful and somewhat familiar if you have a large number of users that handle their own projects in Excel or Google Sheets.

What do you dislike most about this product?

Visually, charts, cards, and dashboard widgets may be more adaptable. Smartsheet's Dashboards appear less interesting when compared to Power BI's. We require a greater variety of colors, additional charts, the option to choose background animations, etc.

What recommendations would you give to someone considering this product?

Fits the needs of businesses that want to streamline operations, create workflows, manage data entry through forms, and display information via dashboards. Isn't the ideal option for businesses searching for an Agile-based project management board because it lacks some of the most up-to-date features and functionality, such as sprints, problem kinds, versioning integration, deployment analytics, etc.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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