What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Mohamed E.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
The best spread sheet and Project management tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet having automated workflow which makes life easier, The solution Center have various templates which can be easily used plus the Dashboard which allows you easily to monitor the project progress and to identify any red flags, Overall, it gives you a full control on the project process and you can easily set automated mails and automated notifications
What is your favorite aspect of this product?
The best in Smartsheet is the Dashboard, its amazing dashboard as it gathers all the required data from the project progress and show it on the dashboard which allow also to migrate several projects in one dashboard
What do you dislike most about this product?
I didn't found any issues on Smartsheet but sometimes when the data siza is high it takes sometimes in loading
What recommendations would you give to someone considering this product?
If you want a project management app which can be easily integrated with your internal system, so you have to try Smartsheet as it allows you to attach what files you want plus the ability to monitor your project progress
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David Antonio O.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Smartsheet is the best chart manager on the market
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
With the speed and quality that Smartsheet allows us to deliver everything in record time. We have been able to track all of our processes through the automation features that Smartsheet has given us from the beginning. The level of learning is extensive. Creating forms and being able to add columns easily has been the best thing that Smartsheet presented us with in our license.
What is your favorite aspect of this product?
Smartsheet allows you to automate the entire work schedule in all areas necessary to do an exceptional job making use of numerous tools and without allowing any type of collapse when working. It has allowed us to synchronize almost perfectly and gives us security when sending copies of files internally on our network. It is like any Excel spreadsheet, but with many more tools.
What do you dislike most about this product?
If you do not have previous experience with this software, it can be difficult to use it for the first time. We need that when we buy the license it comes with tutorials so we do not have to make the external expense of training our novice employees.
What recommendations would you give to someone considering this product?
Overall it is a decent application. We had a lot of trouble trying to use their giant template in terms of features and what the tool can and cannot do. Some aspects of this tool are limited (even for the more advanced accounts). Your support agent could not help us when it comes to templates.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Altruistic
Robert J.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
User-friendly and easy to use!!!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I also appreciate how simple it is to use the platform to share files and papers with my team colleagues.
What is your favorite aspect of this product?
With Smartsheet's extensive feature set, it's simple to keep track of progress on any project and maintain organization at any point. One fantastic feature of Smartsheet is the capability to build procedures that alert people when tasks are issued or at predefined intervals. I like Smartsheet's collaboration tools since they make getting the needed documents for everyone so straightforward. Being able to change between various viewpoints is also quite beneficial.
What do you dislike most about this product?
When using Smartsheet for the first time, it could take some time to get used to the software and all of its shortcut icons. Even after a few weeks of practice, it could still take me a few seconds to find the sign I require. It is irritating to reconnect every few minutes, and the session break is too brief.
What recommendations would you give to someone considering this product?
By reducing procedures, automating operations, and fostering better cooperation, Smartsheet enhances workflow. It leads to better organization, fewer errors, and quicker work completion.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity