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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Hannah A.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Flexible and easy to use project management tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.

What is your favorite aspect of this product?

Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.

What do you dislike most about this product?

Nothing to hate so far. It's offers very great services when it comes to project management.

What recommendations would you give to someone considering this product?

Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danielle A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Smartsheet is an excellent program"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It distinguishes itself from competing applications with its affordable price, abundant features, and time-saving templates.

What is your favorite aspect of this product?

Whenever I need to create a schedule or Gantt chart, I turn to SmartSheets. This sheet is great since it automatically and intelligently fills in the data that you require. In particular, SmartSheets permit numerous timeline revisions while maintaining version history. There is a lot of flexibility and clear direction in the worksheets.

What do you dislike most about this product?

It can be difficult to track down a certain archived workbook in SmartSheet, especially if it was created some years ago. Waiting for someone to verify or authorize yoVCur access to a certain sheet may also be a hassle. If only there were a more efficient method to automate sheet verifications and approvals.

What recommendations would you give to someone considering this product?

In my opinion, the software is an effective method for managing processes, thus I'm happy to recommend it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Management tool with a lot of amazing features.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It’s a versatile tool that connects many alternative options of the Microsoft office packages with clever automation and makes it very simple to use. I favor the information shuttle and the data mesh functions. Also, the dynamic view is sort of helpful for collaborating with different stakeholders. Smartsheet also makes it easy to speak and send notifications to candidates and managers that we track in our HR dept.

What is your favorite aspect of this product?

With premium function tools like “data shuttle” and “dynamic view,” smartsheet are often a robust tool to bridge a gap between existing work culture to become transparent working culture. Our current work environment is excel based, and everything is saved in local excel files in every department. If created correctly, the smartsheet can connect all data from each department saved locally and create one online data sheet to have one source of data reflecting all key detail from each department. And this can be done by not changing anything with what this team is doing.

What do you dislike most about this product?

Once beginning with Smartsheet, it should take your time to become familiar with the app and its varied shortcut icons. It may take a few seconds to find the image I need, even after many weeks of practice. Reconnecting every few minutes is annoying, conjointly the session break is simply too short.

What recommendations would you give to someone considering this product?

Smartsheet’s comprehensive set of options makes it simple to watch development on any project and maintain order at any stage. The power to set up processes that notify individuals once assigned tasks or at predetermined intervals is a wonderful feature of Smartsheet. I appreciate Smartsheet’s collaboration features because they create it so easy for everyone to get the desired documents. Having the choice to switch between different perspectives is additionally terribly helpful.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous

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