What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Wes S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Intuitive with some limitations
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
integration and multiple modules
What is your favorite aspect of this product?
Intuitive which increases adoption across teams, and vastly improves information sharing. Had a huge impact on reducing administration time across our teams.
What do you dislike most about this product?
Some limitations which can sometimes be worked around, other times it halts progress.
What recommendations would you give to someone considering this product?
Identify clear ownership within your business, and consider information sharing across teams to reduce duplication.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jill M.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2022
Giants Goals Teams Platform
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It is simple to use . Accommodate many entries. Flexible and secure.
What is your favorite aspect of this product?
Team is able to share ideas and techniques as project goes ahead.
What do you dislike most about this product?
So far it has never disappointed us since we applied it.
What recommendations would you give to someone considering this product?
To work smart and achieve big goals use Smartsheet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessi S.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2022
It is an easy software for project management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is a strong spreadsheet that enables us to trace multiple different tasks. It’s easy to learn and perceive the basics of using its options. It can simply manage all workflow automation and is simple to make or assign tasks below the workflow. Smartsheet comes with nice features that are real-time collaboration, visualization, text alignment and so on The workflow automation feature saves our team time in managing appointed tasks and helps to reduce human error.
What is your favorite aspect of this product?
You’ll quickly start putting together projects by using Smartsheet since it’s straightforward to use and helps you to induce started right away. It’s currently quite easy for me to stay tabs on all the moving parts of any current project as well as the personnel who are engaged in it. This makes it a lot easier for me to keep track of everything and make sure that most are doing their allotted tasks. A range of permission levels has been allotted to the document to stop unauthorized users from creating modifications to it.
What do you dislike most about this product?
Nothing so far, everything appearance straight forward. Need to visualize additional six sigma and lean management features. Also, customizable notifications to alert once reaching project hours.
What recommendations would you give to someone considering this product?
I started using Smarthseet recently as a project manager and it was easy to learn and begin making projects. I prefer the excel like functionality, which makes it all look more familiar and simple to use. I can currently simply track different segments of every ongoing project. Suggested by me.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
